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Google Devices - Requesting content plays songs in different languages

Cind20
Local Performer

When I ask my Google Hub to play Encanto on Pandora is plays EVERY Encanto version EXCEPT the action original movie version, I have cancelled my subscription and will be moving to spotify until this is fixed. I don't understand why it would play Mandarin Encanto, I have NEVER listened to anything in Mandarin or in that genre.

Moderator Edit: Changing title for clarity

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8 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @Cind20. 👋

Thanks for reporting this issue.

Could you provide the exact voice command you're using when this happens?

Let me know as I'd like to share this with our engineering team. 🎧

Alyssa | Community Moderator
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Follow us on Twitter @ PandoraSupport
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Cind20
Local Performer

Hey Google, play 'We Don't Talk About Bruno' on Pandora.

Or

Hey Google, play The Encanto soundtrack on Pandora.

Or

Hey Google, play 'Waiting on a Miracle' on Pandora.

Or 

Hey Google, play 'We don't talk about Bruno' in English on Pandora.

Or

Hey Google, play Encanto in English on Pandora.

The only English version Encanto song I can get to play is Surface Pressure...I fear that will take a turn soon...

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TannerPandora
Moderator
Moderator

Appreciate you providing that information, @Cind20. It's helpful as we investigate what may be happening. I've gone ahead and passed this along to our engineering team for review. 

Thanks for your patience in the meantime. 

 


Tanner | Community Moderator
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Afail77
Local Performer

Hi, my toddler DEMANDS baby shark several times a day. When I say "OK Google, play baby shark on pandora" a non-English version of the song plays. Is there a way to play the English version? 

I promise this is a legitimate question and not a joke post. 

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TannerPandora
Moderator
Moderator

Hi @Afail77! Thanks for posting! Baby shark is the jam, so I don't blame your toddler for wanting to hear it. 😉

I merged your post with an existing thread that is very similar: Google Devices - Requesting content plays songs in different languages

I've passed your experience on to our engineering team who is investigating. Unfortunately, I don't have any troubleshooting steps at this time. In the meantime, you should be able to cast Pandora to your Google device in order to play tracks. 

Thanks for your patience in the meantime. 

TannerPandora_0-1643826670865.gif

 

 


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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EmanEkaf
Local Performer

Same thing happens with all of the Moana songs. I ask google “play the Moana soundtrack” or “play shiny from Moana” and it is always played in a different language. Only way to get the correct one to play is by casting it from my phone. 

Same here, everytime my toddler wants to listen to the Moana soundtrack it plays all the songs in some weird language. We used to be able to get around it by asking it to play “Shiny from Moana “ but even now when we ask for that song in specific it will play it in a different language. Only way to get around this is to open the pandora app from a device instead of asking google home. This is very frustrating. 

This is the track that is played when we ask for “shiny from Moana”

https://pandora.app.link/KKUY96BSSqb

These are the albums that keeps playing when we ask for the Moana soundtrack  

https://pandora.app.link/ae4UUGGSSqb

https://pandora.app.link/VPZOPeKSSqb

Moderator Edit: Merged posts

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AdamPandora
Moderator
Moderator

@EmanEkaf I've passed your experience on to our engineering team so they can further investigate.

Unfortunately, I don't have any troubleshooting steps at this time. In the meantime, you should be able to do as you mentioned, and cast Pandora to your Google device in order to play tracks. 

Thanks for your patience in the meantime. 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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EMartin92
Local Performer

Do we have any resolution on this topic? This issue does not seem to be limited to children's music. I experienced it today. I used the command "hey Google, play Kiss Me by Sixpence None The Richer on Pandora" and got a weird Japanese version. I've been having similar issues since setting up my Google assistant a couple months ago. It keeps playing weird live versions or remixes, almost never the most popular version of a song. Only time I get what I'm asking for is if no other version exists, and even then it's iffy. 

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