Streaming Stops on Control 4

[jeffandpaulVT]

We stream Pandora through a Control 4 system and over the last month we have had continuous issues, where one or two songs will play then it will just stop and the Pandora app is locked up and i have to go through a whole restart process which takes longer than the one or two songs i just listened to.  Of course the Control 4 dealer says it's a Pandora problem since it doesn't happen when we stream Sirius XM or Amazon through Control 4.  No issues with internet strength here.  Any ideas about how to troubleshoot or resolve this would be most appreciated! 

[AdamPandora]

@jeffandpaulVT Thanks for sharing your experience on the Community.

This issue is usually specific to the network you're using to access Pandora, or due to an error on the device itself.

First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

• Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
• Try rebooting your modem and router and restarting the device.
• Try removing and re-adding the app (if this is possible on your device).

Hope this helps. Let me know how it goes.

[11Socail11]

I have experienced this same issue. We have two accounts on the same processor and one account continues to lock up while the other will play fine. This results in a reboot or logging out and logging back in. I have run a network test during the time that the pandora account locks up and there are no issues. I see in the control4 logs that it is stuck in a perpetual loop stating it cannot log into the pandora account. Control4 seems to think this is an issue with IPV6 DNS, however, it is on an IPV4 public network. Hope you can shine some light on this. Thanks. 

[TannerPandora]

Hi @11Socail11! 👋🏻 Thanks for posting your experience on community. 

I've enabled a trace on your account to help us better understand what is happening. At your convenience, can you please replicate this issue on your Control 4 and let us know the date and time it happened. I'd like to take a closer look. 

Thanks for the help!

[TTraut]

I am experiencing similar issues.  I had my Control4 dealer run updates and I have rebooted the network.  I have no issues with Amazon Music and SiriusXM, just Pandora.  I don't get any song info (title of the song is simply Pandora) and it only plays one song at a time.  Help please!

[jeffandpaulVT]

I ended up logging out of my Pandora account then logging back in and the problem went away.

[AdamPandora]

@TTraut I recommend running through the suggested troubleshooting steps I provided in my message above.

Let me know if you continue to run into issues with this.

[AdamPandora]

@jeffandpaulVT Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening! 

[TTraut]

My Control4 unit is connected via Ethernet cable.  I have rebooted the modem, router and controller.  I have uninstalled and reinstalled the Contol4 app. I am still having issues. 

[AlyssaPandora]

@TTraut Thanks for running through the recommended troubleshooting steps. We've opened an internal ticket with our engineering team for this issue. I've shared your information / feedback with them on your behalf. 

Appreciate your patience while they look into this. 🎧

[TTraut]

Hi - did you log out of Pandora on the Control4 app?  If so, how did you do that?  

[TTraut]

I found where to log out in the C4 app.  I did and it seems to have solved my issues as well! That tactic should be added to the troubleshooting list.

[TTraut]

I logged out and back in to the Control4 app.  It seems to have solved my issues!  This tactic should be added to the troubleshooting list.  Thank you, 

[TannerPandora · Accepted solution]

Thanks for calling that out  @jeffandpaulVT and @TTraut! 👍🏻

For anyone else that may be running into this issue. If you're already tried the suggested troubleshooting below:

• First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

• Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
• Try rebooting your modem and router and restarting the device.
• Try removing and re-adding the app (if this is possible on your device).

Please include logging out of the Control4 app and/or the Pandora app, then signing back in. 

If you continue to run into trouble, please let us know! 👍🏻

[Tomc990]

I am having this exact issue and have tried all of the provided solutions and the error still occurs. Would upgrading to version 3 fix this? I've already put in the request for upgraded with my installers.

[TannerPandora]

Hi @Tomc990! Thanks for posting. 

Some listeners have said that logging out and back in again on the Control4 app has helped resolve this issue for them. 

If you haven't tried this yet, would you mind and letting me know how it goes. 

If it doesn't help, I'm happy to pass your info along to our engineers so they can investigate further. 

Let me know. 

[Tomc990]

I tried that, first, and it did not help. My Control 4 installer tried some changes in my software, but still no go. I may need them to come out to check my system.

[musicfan0095]

Adam,

I have had the same problem for two months.  I did the steps like suggested above and I had to reset my password every time.  It corrected the problem for two weeks and now the same problem. (Turns off after one song, no info in the queue, etc.)

Thanks

[TannerPandora]

Thanks for the follow up @Tomc990!

I've gathered your info and reported this to our engineering team for further investigation. 

Thanks for your patience in the meantime

[TannerPandora]

Hey @musicfan0095! Thanks for posting your experience. 

It's interesting that the problem returned after two weeks. I've included this update in our report to our engineers who are looking into this. 

Thanks for your continue patience.