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Double charged

JerrodJohnson24
Local Performer

I just noticed that I was double charged in January for the same day. One was $96 and the other was $87.50. The $87 should be the reoccuring charge. Can I get the other refunded? 

 

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5 Replies

AdamPandora
Moderator
Moderator

@JerrodJohnson24 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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thorburnte
Local Performer

I just noticed I am being charged on two credit cards for the same Pandora account. 

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AdamPandora
Moderator
Moderator

@thorburnte I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Chrispata
Local Performer

I just noticed I was double charged in July for my premium subscription.  

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AdamPandora
Moderator
Moderator

@Chrispata I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

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