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Double charged

JerrodJohnson24
Local Performer

I just noticed that I was double charged in January for the same day. One was $96 and the other was $87.50. The $87 should be the reoccuring charge. Can I get the other refunded? 

 

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AdamPandora
Community Manager
Community Manager

@svwalker39 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)

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AdamPandora
Community Manager
Community Manager

@JerrodJohnson24 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)
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thorburnte
Local Performer

I just noticed I am being charged on two credit cards for the same Pandora account. 

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AdamPandora
Community Manager
Community Manager

@thorburnte I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)
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Chrispata
Local Performer

I just noticed I was double charged in July for my premium subscription.  

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AdamPandora
Community Manager
Community Manager

@Chrispata I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)
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ATREVINO
Local Performer

I have been double charged for the past 4 months the monthly fee, I have contacted Pandora through emails and because I do not provide the correct credit/debit card number information they are unable to help me.  I have provided my current debit card last 6 numbers, the previous email used and my current email, my previous name and current and screenshots of my bank statement to no avail. They simply said they do not see it on their end.  If I do a "stop payment" at my bank, then my subscription will not get automatically paid.  I am still out 4 months of subscription payment.

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AdamPandora
Community Manager
Community Manager

@ATREVINO I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)
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svwalker39
Local Performer

I noticed for November 24' that I was double charged my subscription fee. Please advise, Thank you.

Samantha 

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AdamPandora
Community Manager
Community Manager

@svwalker39 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)
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ablev
Local Performer

I was billed $5.45 on Nov 30 and Dec 1 for Pandora Plus  subscription 

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AdamPandora
Community Manager
Community Manager

@ablev I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)
0 Kudos