Double charged

[failurite]

I have also been getting double charged.  The yearly charge then another 4.24 charge regularly to my apple id.

[19russ54]

I upgraded to premium. Got billed 9.99 on 4-4 . Got billed 4.99 on 4-6 for plus  how can I correct this? Thanks. James

[AdamPandora]

@19russ54 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[zombie3119]

Just noticed on my debit card I'm being charged twice a month and have been for 3 months 4.99 on the 6th and 9.99 on the 12th  only use the app on my android kinda bull$#!t I'm only signed up for the 9.99 plan

[AdamPandora]

@zombie3119 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[rt3601999]

I received my billing statement form my family subscription and i have 2 billings 1 day apart. Want TO CLOSE AND GET FULL REFUND.

[AdamPandora]

@rt3601999 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Luckyman]

I am being charged for two pandora premium subscriptions, I need to cancel one of them but not sure which one is not active. 

[AdamPandora]

@Luckyman I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[edgalyn11]

Hello, I was charges $117.99 for pandora internet radio as well as the $5.35 for Google Pandora subscription for my pandora plus.

Please help me understand why I was charged $117.99 in addition to the monthly charge.

Jaclyn

[AdamPandora]

@edgalyn11 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[swedprincess7]

I was double charged after I kept my Premium subscription.  I require a refund and apparently posting here is the only way to get it.

[AdamPandora]

@swedprincess7 

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Also for future reference, check out this thread for information on how you can reach out to our support team: How to contact customer service?

Thanks for your patience in the meantime!

[Nataliebrush]

I was charged twice for my pandora premium on the same day. How do I go about getting this fixed? 

[AdamPandora]

@Nataliebrush I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Bluebaby5985]

• Hi- I was charged for the Pandora plus plan after my trial expired; however, i signed up for the premium plan and wanted to cancel the plus plan but wasnt able to before the trial was completed. Please assist me

[AdamPandora]

@Bluebaby5985 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[KeyseanM]

I been getting double charged for a monthly sub

[AdamPandora]

@KeyseanM I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[booneok]

I was double charged on may account.  How can this be resolved?

[AdamPandora]

@booneok I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!