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Family plan invitation is accepted but not applied to account

aliyallah
Local Performer

Hello all,

I am having difficulties inviting a family member to my Family subscription. I sent the invite, it was received via email and ACCEPTED. I then logged into Pandora using the person's email that was used in the invite. The person already has a Pandora account. The person logged in just fine but all he is seeing is the basic Pandora. On the master family account, it says INVITE PENDING. What am I doing wrong? Please help. 

 

Moderator Edit: Edited title for clarity

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11 Replies

AdamPandora
Moderator
Moderator

@aliyallah Nice to see you around the Community. 👋🏽

I am going to have our support team contact you privately via email to help make sure this gets resolved.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 🤝

Adam | Community Moderator

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deanaross7000
Local Performer

I am having the same issue and still waiting for customer service to get back to me. 

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AdamPandora
Moderator
Moderator

@deanaross7000 I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply and they will be happy to look into this further with you.

Adam | Community Moderator

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lisalauria
Local Performer

I have the family plan and it is not working at all.  I am not on it and still get adds.  I can't listen to any stations that the family plan has. WHY.  I have left several messagages and you give no help.  I am very frustrated with the situation and very un happy.  This has been going on for days and no one is getting back to me./  Please help

 

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AdamPandora
Moderator
Moderator

@lisalauria I do see you have an open case with our support team regarding this issue.

If you are still running into trouble accepting your invitation, please reply back to the email thread you currently have open with our support team.

Otherwise, the master account holder of the family plan you are trying to join can also contact them directly for assistance with getting you added.

Have them send their message here.

Hope we continue to see you around the Community! :pandora:

Adam | Community Moderator

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Connie72
Local Performer

I'm having same issue. The invite still shows pending and the other account is still basic. When the invite is accepted it says that it's already a family plan but it isn't it is basic and wants yet another subscription. I've been trying to get me my daughter on this shared plan for awhile. If this can't be fixed i will permanently cancel and give up on this Pandora

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AdamPandora
Moderator
Moderator

@Connie72 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

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pattyb00p
Local Performer

Hi my daughter is having the same problem,  she accepted the invitation and through my end it says the account is active.  But on her app it's still giving her the option to upgrade .

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AdamPandora
Moderator
Moderator

@pattyb00p It looks like you've added one account to your Premium Family plan so far.

My guess is your daughter has multiple accounts registered with Pandora, and isn't signed into the account you added to your plan on her device.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

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tombottorf
Local Performer

Adding a family member is TOTALLY clunky... While we LOVE your Pandora product, your techies MUST overhaul the process. It's currently quite ridiculously confusing as you can see from the SAME question over and over and over and over again. Replying that you'll email them privately is highly inefficient. If I don't get this resolved quickly... I'll completely cancel my Pandora account and find a competitor's solution.

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AdamPandora
Moderator
Moderator

@tombottorf I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Playlist Swap

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