I am having difficulties inviting a family member to my Family subscription. I sent the invite, it was received via email and ACCEPTED. I then logged into Pandora using the person's email that was used in the invite. The person already has a Pandora account. The person logged in just fine but all he is seeing is the basic Pandora. On the master family account, it says INVITE PENDING. What am I doing wrong? Please help.
Moderator Edit: Edited title for clarity
Hey there, @dandaph. 👋
Thank you for bringing this matter to our attention.
I've gone ahead and manually added those accounts to your Premium Family plan.
There is one email address that doesn't have a Pandora account associated with it. This individual would first need to create a Pandora account under that email address or share the email address associated with an existing Pandora account.
You can determine which account this is by going to your Settings > Subscription > Manage Family Plan.
From here, you can see which accounts are actively associated with your plan.
Hope this helps. Let me know if you need further assistance. 🎧
@Peteklop I've gone ahead and manually accepted those invitations on my end.
They should now all be good to go.
If anyone is still having issues with their subscription, please reply to this thread and let me know.
@TopKey I do see you were able to successfully join the Premium Family plan shortly after posting your message on the Community.
If you need further assistance, the main account holder of your Premium Family plan will need to contact our support team here.
Hope this helps!