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Family plan invitation is accepted but not applied to account

aliyallah
Local Performer

Hello all,

I am having difficulties inviting a family member to my Family subscription. I sent the invite, it was received via email and ACCEPTED. I then logged into Pandora using the person's email that was used in the invite. The person already has a Pandora account. The person logged in just fine but all he is seeing is the basic Pandora. On the master family account, it says INVITE PENDING. What am I doing wrong? Please help. 

 

Moderator Edit: Edited title for clarity

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31 Replies

Baxterfe
Local Performer

I am having the same issue. Why is the family plan not working to add a family member?

 

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AdamPandora
Moderator
Moderator

@Baxterfe It looks like this is due to a couple of issues.

So far, I see you sent out two invitations.

One person hasn't accepted their invitation yet - this would explain why they haven't been added to the plan yet.

The second person hasn't created their Pandora account yet. They will actually need to create an account first before they can accept their invitation.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

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Casanova106dj
Local Performer

I just recently upgraded to the Family Plan and I was under the impression that all Family members would get the same benefits as I would; i.e. unlimited skips, etc. When the invite email is sent, the family member accepts the invitation but it takes them to their account with no added benefits. 

Can you someone please look into this?

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AdamPandora
Moderator
Moderator

@Casanova106dj So far, I see you've sent out two invitations to join your plan:

  • One to a new account you created yesterday (07/14/22) - this invitation was accepted
  • One to an older account registered under a different email address - this invitation has not been accepted yet, so I've gone ahead and manually added them to your plan on my end right now

Please have these two users sign out of their devices, and then sign back in using the email addresses you sent out the invitations to.

Let me know if they continue to run into issues after doing so.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Casanova106dj
Local Performer

One of my family members is not able to have full access to my family subscription. Can someone please look and see if their subscription is active.

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AdamPandora
Moderator
Moderator

@Casanova106dj Yes - I do see you have two accounts that are currently added to your Premium Family plan.

As long as they are logged into the correct account that was added to the plan, then they should be able to receive the benefits of the subscription.

Please have them sign out of the app/website, and then sign back in using the email address associated with the account that you added.

You can always navigate to your subscription details page to view what email addresses you added.

Hope this helps!

Adam | Community Moderator

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SSaw
Local Performer

I am having the same issue. I have the family plan and have 3 others added. When I try to add my husband<<<<invite accepted<<<< but still says pending in my account 

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AdamPandora
Moderator
Moderator

@SSaw We've gone ahead and added him to your plan from our end.

No further action is needed on his end - just make sure he signs into his devices using the email address associated with the Pandora account that we just added.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Draculcrosse
Local Performer

I am having the same issue. Reset app, reset phone, logged out and back in. Accepted in email twice. Still not upgrading. 

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AdamPandora
Moderator
Moderator

@Draculcrosse I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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foxewi0652
Local Performer

Gosh, I wanted upgrade to the family plan but seems to be a problem.  I wonder should I for resolution of this issue?

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AdamPandora
Moderator
Moderator

@foxewi0652 If you ever run into issues, you can always post on our Community, and myself or one of my moderators would be happy to assist.

You can also contact our support team directly with any questions you have here.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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