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Family plan invitation is accepted but not applied to account

aliyallah
Local Performer

Hello all,

I am having difficulties inviting a family member to my Family subscription. I sent the invite, it was received via email and ACCEPTED. I then logged into Pandora using the person's email that was used in the invite. The person already has a Pandora account. The person logged in just fine but all he is seeing is the basic Pandora. On the master family account, it says INVITE PENDING. What am I doing wrong? Please help. 

 

Moderator Edit: Edited title for clarity

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21 Replies

Baxterfe
Local Performer

I am having the same issue. Why is the family plan not working to add a family member?

 

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AdamPandora
Moderator
Moderator

@Baxterfe It looks like this is due to a couple of issues.

So far, I see you sent out two invitations.

One person hasn't accepted their invitation yet - this would explain why they haven't been added to the plan yet.

The second person hasn't created their Pandora account yet. They will actually need to create an account first before they can accept their invitation.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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