Apple Subscription: Still receiving ads

[Tflynnsl18]

Anyone buy a subscription and not have it update on the app? Not sure but I got premium and can’t choose songs and ads still play. Almost 24 hours  after paying 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Tflynnsl18 I do see your account was previously upgraded through Apple.

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
2. Select Upgrade.
3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Hope this helps!

[Tflynnsl18]

Sent from my iPhone

[AdamPandora]

@Tflynnsl18 It looks like your last message arrived blank.

To reply to this community post, make sure to open the thread in a web browser, and reply directly there.

[Tflynnsl18]

I tried doing this numerous time with no luck, about to say screw it and lose the 13 dollars and switch to Spotify cause this is unacceptable.

[AdamPandora]

@Tflynnsl18 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora · Accepted solution]

Pandora update - 05/15/24:

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
2. Select Upgrade.
3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

[Tflynnsl18]

I have tried this numerous times with no luck. Waiting for the email from support 

[Silentthoughts3]

Pandora account says I am a premium member but still wants me to upgrade to premium and will not play my stations. I have a receipt and confirmation of premium account active through Apple ID. I cannot reach customer service for Pandora have sent 4 emails in two days.

[TannerPandora]

Hi @Silentthoughts3 

Welcome to community!

Sorry for any delay. I checked in with our Pandora Care team and they are having a larger than usual incoming volume, an agent will respond to your inquiry as soon as possible.

In the meantime, I see that you were previously upgraded through an Apple subscription. If you've recently upgraded through Apple once again and are not seeing the subscription on your account then there may have been a disconnect.

Try these steps to see if they will help restore your subscription:

1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
2. Select Upgrade.
3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

[Khmoore]

I’ve purchased the premium subscription but it isn’t working. I need someone to look into the issue. My email is khmoore68@yahoo.com. Your help system is very complicated please email me directly. I’ve tried before but I’m about to go back to apple if someone can’t fix the issue. 

[AlyssaPandora]

Hi there, @Khmoore. 👋

Sorry for any inconvenience this has caused.

It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your Pandora account.

You may need to refresh your browser or restart the Pandora app to notice the change. 

Hope this helps! 🎧