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Apple Subscription: Still receiving ads

Tflynnsl18
Local Performer

Anyone buy a subscription and not have it update on the app? Not sure but I got premium and can’t choose songs and ads still play. Almost 24 hours  after paying 

Moderator Edit: Edited title for clarity

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1 Solution

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AdamPandora
Community Manager
Community Manager

Pandora update - 05/15/24:

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

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19 Replies

AdamPandora
Community Manager
Community Manager

@Tflynnsl18 I do see your account was previously upgraded through Apple.

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

Hope this helps!

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Tflynnsl18
Local Performer
Sent from my iPhone
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AdamPandora
Community Manager
Community Manager

@Tflynnsl18 It looks like your last message arrived blank.

To reply to this community post, make sure to open the thread in a web browser, and reply directly there.

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Tflynnsl18
Local Performer

I tried doing this numerous time with no luck, about to say screw it and lose the 13 dollars and switch to Spotify cause this is unacceptable.

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AdamPandora
Community Manager
Community Manager

@Tflynnsl18 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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AdamPandora
Community Manager
Community Manager

Pandora update - 05/15/24:

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

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Tflynnsl18
Local Performer

I have tried this numerous times with no luck. Waiting for the email from support 

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Silentthoughts3
Local Performer

Pandora account says I am a premium member but still wants me to upgrade to premium and will not play my stations. I have a receipt and confirmation of premium account active through Apple ID. I cannot reach customer service for Pandora have sent 4 emails in two days.

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TannerPandora
Moderator
Moderator

Hi @Silentthoughts3 

Welcome to community!

Sorry for any delay. I checked in with our Pandora Care team and they are having a larger than usual incoming volume, an agent will respond to your inquiry as soon as possible.

In the meantime, I see that you were previously upgraded through an Apple subscription. If you've recently upgraded through Apple once again and are not seeing the subscription on your account then there may have been a disconnect.

Try these steps to see if they will help restore your subscription:

  1. Start by opening the Pandora app on your iOS device, and going to the Profile tab.
  2. Select Upgrade.
  3. Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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Khmoore
Local Performer

I’ve purchased the premium subscription but it isn’t working. I need someone to look into the issue. My email is khmoore68@yahoo.com. Your help system is very complicated please email me directly. I’ve tried before but I’m about to go back to apple if someone can’t fix the issue. 

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AlyssaPandora
Community Manager
Community Manager

Hi there, @Khmoore. 👋

Sorry for any inconvenience this has caused.
 
It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your Pandora account.

You may need to refresh your browser or restart the Pandora app to notice the change. 
 
Hope this helps! 🎧
 
Alyssa | Community Manager
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KBidwell1310
Local Performer

I’ve paid for premium, yet my app still has the button saying to upgrade and my app is still in the free pandora mode so i cannot listen to anything but the radio stations. When i click the upgrade button it says that i have upgraded, yet i do not have any of the premium features. I have followed those instructions as what to do on this post, but it still does not work. I believe it may be something on the companies end?

IMG_3691.png

IMG_3692.png

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AdamPandora
Community Manager
Community Manager

@KBidwell1310 It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your Pandora account.

You may need to refresh your browser or restart the Pandora app to notice the change.

Let me know if you run into any other issues with this.

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Khggggyyuhgyggt
Underground

Why am I getting ads on my pandora plus? I canceled premium and changed to plus and now pandora is acting as it’s free as version, I got charged for the the pandora plus rate but don’t get the pandora plus features  

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AdamPandora
Community Manager
Community Manager

@Khggggyyuhgyggt It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your Pandora account.

You may need to refresh your browser or restart the Pandora app to notice the change.

Let me know if you run into any other issues with this.

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hrtndixie
Local Performer

I have paid for Pandora plus since 2023 and in April of 2024 it went back to commercials in my account. I’m still paying $5.99 according to May bank statement. So my question is why was it changed and I’m still paying for it?! 

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TannerPandora
Moderator
Moderator

Hi @hrtndixie 

I'm going to escalate your post to our support team so they can further assist with this. They will be reaching out via the email associated with your Pandora account. Please be on the look out for their reply.

Thanks for patience in the meantime.


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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Rdklomp
Local Performer

I signed back up for Pandora Plus after turning it off a month or two ago.   It’s still

playing ads.  How do I turn ads off?

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AdamPandora
Community Manager
Community Manager

@Rdklomp It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your Pandora account.

You may need to refresh your browser or restart the Pandora app to notice the change.

Let me know if you run into any other issues with this.

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