Upgraded to premium- app hasn’t updated

[Angelique904]

I am logged in to the correct account. I have logged out and back in. I have deleted app and downloaded again. I have restarted my phone. I paid for premium. I am not able to search use any of the premium features, it’s been hours now. My card was charged immediately so I figured I’d have access to the features right away as well. I have tried all of your trouble shooting tips. Please help! 

[Connorarm24]

I bought premium, the app says I have it but I don’t have any of the features. It charged my card immediately for it.

[TannerPandora]

Hi @Connorarm24 

Welcome to community!

Checking your account it looks like you first upgraded to Pandora Plus through the Apple App Store, then a few minutes later upgraded your account again to Premium. That's probably where the disconnect occurred. I've gone ahead and requested a refresh of your account.

If you still don't see any changes on your end, please sign out and then back into the app. To manage or view your subscription check out Apple's steps here.