Apple Watch: Unable to Load

[Rhetty07]

Hi-

I have an apple watch SE with cellular and recently my Pandora stopped loading "unable to load" when the watch is on cellular data but works fine when it is on wifi.   All of my other apps work fine on cellular so I don't think it is a data issue.   Thanks!

Moderator's edit: Title changed for clarification.

[LeonPandora]

@Rhetty07 Welcome to Community!

Sorry to hear you've been having troubles. If you haven't already, let's try some troubleshooting steps to see if we can resolve this.

First, try restarting your iPhone and Apple Watch. Press and hold the side button to power it off, and then do the same to power it on again.

If you're still having trouble, try the following steps to uninstall and reinstall the Pandora app on your watch:

1. Go to the Watch app on iPhone.
2. Scroll down and find Pandora.
3. Tap Pandora then disable the Show App on Apple Watch toggle.
4. Finally, switch the toggle back on to begin reinstalling the app.

Let me know how it goes.

[Rhetty07]

Tried all that- no luck. Works fine when connected to Wifi, but soon as I
go to LTE it says an error has occurred.

[LeonPandora]

@Rhetty07 I would like to report this issue to our engineers. Could you tell me more about your device?
1. iOS version:
2. WatchOS version:
3. Pandora version:

Thanks for your help with this.

[Rhetty07]

Hi Leon-

No iphone, just stand alone Apple Watch SE 2nd gen (family watch setup).
Using Watch OS 11.4

It worked fine since we got watch in November and stopped working about 2
weeks ago upon returning from Ireland (where I had no cell connection)

Thanks!

[AdamPandora]

@Rhetty07 To clarify, are you using a VPN?

Unfortunately, using a VPN while trying to stream Pandora is not supported, and may lead to this experience. 

Let me know.

[Rhetty07]

Not that I’m aware of. Just cellular

[MariaPandora · Accepted solution]

Hi @Rhetty07 , thanks for telling us.

I created a case for you with our support team as we may need a bit more info.

They will be contacting you privately through email so please keep an eye on your inbox for their message.