So TanneraPandora here's the deal... and before you post a generic reply, please understand a few KEY elements which will be listed below:
* The users reporting this issue are PAYING customers to Pandora. They work hard, sacrifice their hard earned $10-20/month EVERY month for using this subscription service. We, effectively, are how Pandora essentially has a business to operate, and how you have employment, no offense but I want to make that clear.
- To pay for a service every single month, $10-20/month over the course of nearly 8-10 months and NOT providing said services is essentially stealing from your customer's. It's as though promises are made, advertised, and then upon payment we (your customers) end up without that product. The very nature of paying for Pandora is "Offline Music." Without providing your customers with what's advertised, you are failing to provide to us what's promised.
- Most users that pay for the additional subscription are doing so SPECIFICALLY for the Offline Music option. These customers are misled that upon paying for offline music, that they will have their stations upon necessity of music in areas without cellular service.
- Several dozens of threads (many, like myself) have been discussing this since late last year. All we get from Pandora is a blanket statement of "I have no ETA" but we're "working" on it. Nothing is being done, nor has it been done.
- People listen to music for a variety of reasons, whether that be to relax and enjoy some great memories with loved ones, playing some great music on a first date and trying to win that person over, or simply jamming away behind the wheel on a road trip. You see, you don't simply provide a service, but effectively you're creating long-lasting memories. The impact of music is IMMENSE, it's one of the few senses and has an overwhelming impact on society. It is, at the very core, an essential and even vital pathway to our human emotions.
With all of this said, please understand that I do not have a solution, nor do I know the solution. I understand that technology is, at best, a fluid machine that's constantly evolving. You are not responsible for the fix, but your are responsible for your captive audience that are asking questions, to give us tangible answers, which you are not.
Is the solution from Pandora to reimburse iPhone users that are experiencing this issue from the time iOS 16 came out; after all, we've paid Pandora for a service that they aren't able to deliver? I've actually upgraded my subscription since this began, hoping it would solve the issue so now I'm paying MORE each month to still have this issue
We don't need the rhetoric, we need the company that's offering a product to DELIVER that product, or credit us back for the money spent when that product ISN'T available.
iOS 16.4 doesn't seem to have this issue, iOS 16.5 does. It's seemingly isolated to iPhone users, so that narrows things down quite a bit.
The issue is, essentially, that music is downloaded, and then is unusable to customer (not present). Furthermore, stations self delete and when iPhone screen lock activates after preset time or manual lock, the song skips and station will delete at end of song.
I've had this issue since last year and it's not changed. I've paid nearly $120-130 for offline music that isn't available. We are the customer's, we are upset, and we expect either resolution or reimbursement. Other services, I don't need to name, have a much better experience and don't have these issues. I'm trying to remain a loyal customer after fifteen years, as are many that follow and share my frustration but it's time for you to give us loyal customers a resolution.
What is Pandora going to do to keep us as customer's and provide us the amazing services we've grown to love, but have been neglected?
