Hello! Everytime I lock my iPhone pandora stops playing and changes the song . It started doing this about 3 days ago. Any suggestions ? Only does it when I do not have my AirPods on.
Moderator Edit: Changing title for clarity
I found a fix that has worked for me, hope it works for yโall!
โข disconnect from aux cable or bluetooth
โข click profile on bottom right for iOS/android
โข click the settings in pandora
โข go to the advanced tab and uncheck auto lock under conserve battery
โข reconnect to your aux or Bluetooth
for whatever reason when my phone locked pandora recognized that my phone has lost service and then would skip tracks after doing the steps above I was able to make that stop!
I did notice though if the tracks are downloaded it does it regardless. I just went and removed the downloaded songs
โข profile bottom right
โข settings - audio quality/downloads
โข reset downloads
shouldnโt be this way at all however this is a workaround for now.
Itโs January 20, 2024 and Iโm a paying subscriber to Pandora Premium having the exact same issue with tracks skipping. I have already tried the debugging steps. When I use Spotify I do not have this issue so itโs clearly a bug with Pandoraโs iOS app. I am extremely disappointed that there is not any fix for a major software bug like this for over a year. This is extremely unprofessional. Please pass my comments along to the relevant teams and let me know how you will compensate us for the app lacking basic functionality that we paid for.
Hi, @celdredge. ๐
Thank you for taking the time to share your feedback and experience. Rest assured, your voice has been heard and your thoughts have been passed along to the appropriate party.
Unfortunately, the moderation team doesn't have a new update to share. Any new updates will be posted in the thread as well as the accepted solution.
In the meantime, I've gone ahead and created an email case for you with our support team for further help with your subscription. Please keep an eye out for their message soon. ๐ง
Hello! When I lock my phone screen while listening to a downloaded playlist it will automatically skip to a random song. Iโve noticed this only happens if the playlist is downloaded. This started happening a couple months ago and I have tried different solutions like deleting and reinstalling the app, logging out and back in and making sure everythingโs up to date but none of them fixed this problem. Thanks!
Hi there, @F1yAgaric. ๐
Sorry to hear that this is happening during your listening sessions. I moved your post over to this existing thread to keep everything organized: iOS: Tracks skip when phone screen is locked
Based on your message, it sounds like you're run through the standard troubleshooting steps here: iOS Troubleshooting
Could you tell me more about your device?
Let me know, and I can report this on your behalf. ๐ง
Generation - iPhone12 mini
carrier-Verizon
IOS- 17.4.1
pandora version- 2401.1.2
there have been no error messages it just skips.
Also while scrolling through the thread I noticed that other people have been having the same problem as far back as 2022 and they have all gotten is the generic response of โrun through the troubleshooting stepsโ and โweโre working on itโ so, Iโm curious if anything is actually being done about this problem?
I was having the same issue. Switched my audio quality from high to standard and fixed my phone.
But for my wife she is still having the issue.
mod edit: merged comments
Hey everyone, since pandora doesnโt want to fix this I have finally found a solution for me!! Turn off auto lock in your display settings. Set it to โneverโ! Now my music keeps playing when the screen locks due to pushing the side button on the right YEAH!
Pandora keeps skipping songs when I lock my device. I am a Pandora premium member and debating to cancel if this issue isnโt resolved. I canโt listen to anything for more than a few seconds.
@tfazio93 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?
Thanks for working with me on this.
>>Check out: The Listener Lounge: April 2024
>>Visit New Music: Picks of the Week (05.27.24)
Thanks for following up, @tfazio93.
I moved your post over to this existing thread: iOS: Tracks skip when phone screen is locked
Could you tell me more about your device?
Let me know, and I can report this on your behalf.
>>Check out: The Listener Lounge: April 2024
>>Visit New Music: Picks of the Week (05.27.24)
Should we have to do that if weโre paying for certain features? I think it should work regardless but, thank you for the band aid until itโs resolved, I hope they fix this issue.
Oh I agree we shouldnโt have to but it didnโt last long trying it that way and it went back to skipping songs๐ฅบ๐๐คฌ
I have come to find that the issue is when online is available downloaded stations/playlist will skip when auto-locking or locking it yourself.
Thatโs another unfortunate thing because I pay to download them yet to get it to work I have to jump through hoops. Iโm salty that there are similar posts that have no real resolutions as well, dating way back. If they fixed it then we wouldnโt be having this conversation and we would be getting what we pay for lol, donโt hold your breath. ๐คทโโ๏ธ๐