iOS: Unable to Download Offline Content with Premium

[39Rivers]

I have recently made the change from Android to IOS.  I have Pandora Premium.  I've been trying to download stations for multiple days without any luck.  The download icon shows but nothing is downloading.  I also have multiple stations that were downloaded on my Android but I get "This Station isn't available for Download" message on the IOS.

I have been connected to Wifi and also changed the setting to cellular download.  

I have turned on and off the offline mode.

I have 222GB of storage available. 

Please help.

[AlyssaPandora · Accepted solution]

Hey there, @39Rivers. 👋

Sorry to hear that you're having trouble downloading your offline tunes on your new iOS device.

Based on your message, it sounds like this isn't storage related.

I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded.

If the icon is not highlighted, try downloading the content again and keep the app in the foreground while the offline music downloads. Keep in mind that stations and large playlists take a longer time to download.

Lastly, if you are having trouble downloading stations, try downloading a single track for offline listening to see if that works.

++

Device Details:

If you still. have trouble, could you also provide the following so that I can report this on your behalf. It's helpful to know:

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)

Let me know how it goes. 🎧

[Alice58]

I have used Pandora’s premium services for years but now I can’t seem to download all the stations I want. Looks like everything is hung up. Also I usually download and go off line before an international trip so I have music but the last couple of trips show I have no music downloaded. Any ideas? Have they changed. I can’t find any instructions. Just messages that it should work ? 

[AdamPandora]

@Alice58 I moved your post over to this existing thread: iOS: Unable to Download Offline Content with Premium

To clarify, are you only unable to get offline stations downloaded? Or are you unable to download songs, albums, or playlists as well?

Let me know.

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In the meantime, can you please try out the troubleshooting steps @AlyssaPandora suggested in her message above?

If that does not resolve the issue for you, please provide some additional details about your device so that I can report this to our engineering team:

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Thanks for working with me on this.

[Alice58]

I have been trying to download stations to be used offline but they all look like they are in the process but can’t be seen once I change to offline

Moderator Edit: Removed Personal Info

[AdamPandora]

Thanks for following up, @Alice58.

Please follow up with the requested information in my message above if you are still experiencing issues. 

Thanks again!