Hi @eMacias5 , I'm happy to look into this for you, but I'll need a bit more information first: The name of the station where this occurred. The name(s) of the artist(s). The title(s) of the track(s). In the meantime, I recommend signing in and out of the Pandora app to see if this will help. Please note, you may need to re-download some off your offline content after signing out of the app. ... View more

Hi @Alex_DDJ  Recently I'm more into Afrobeats and Dancehall, also a bit of Ska and Rap, but reggae is good too. What's your favorite reggae artist/group? I used to listen to Gondwana and Dread Mar I but it has been a while. __ @TheKID43 I also like Shaggy, although I usually listen more to Sean Paul. I like vibing to their music. ... View more

Hi @zaqxsw , thanks for posting. Sorry for the trouble with this, I've passed this along to the appropriate parties for further investigation.  In the meantime, you can try the troubleshooting steps described here: for Chrome. for Edge. for Firefox for Safari. Have a nice day! ... View more

Hi @AlohaBroha , thanks for following up! This is great feedback regarding additional features for the queue. Currently, it's not possible to limit how long a station plays while in the queue, since stations are designed to play continuously. So if you add a station to your queue, you’ll need to manually select the next item when you’re ready to move on. I've passed your feedback along to our engineering team for consideration in future updates to the Pandora app.  You may also want to check our Idea's space and upvote this one with a ❤️ if you'd like to see it implemented:  Ideas: Queue next track regardless of playlist or station currently playing. Have a nice day! ... View more

Thanks for telling us. Are the other playlists behaving as they normally do? Did you noticed anything else before the songs disappeared? ... View more

Thanks for telling us @kendenny .   If you continue to have trouble, here are a few more things to check: Make sure the app is installed to the phone's local memory, rather than on an SD card. (Installing the Pandora app on an SD card causes performance issues we can't provide support for.) If you have a battery saver or task manager app, make exceptions for Pandora or try turning it off completely. You can adjust these settings in the App info section of your device. To get to the App info for Pandora:  Either long press on the icon on the home screen, then tap the (i) that appears, or Go to your Android Settings, then Apps & Notifications, then Pandora. From there, tap Advanced > Battery >Background restriction. You will be prompted to remove the restriction.  You can also find helpful steps here. Lower your audio quality in the Settings menu. Open your Pandora app, go to Profile and select the Settings gear.  If you're a Pandora Premium subscriber, select Audio Quality & Download. If you're not a Pandora Premium subscriber, select Advanced and then uncheck Higher Quality Audio. Hopefully this will help resolve any issues you're experiencing. Let me know how it goes. ... View more

Thanks for explaining @QB61591.  Thanks for telling me. I understand that you checked some of the app settings, but can you please confirm if you have tried the following three things? Clearing the Pandora app Data. Verified if the battery optimization settings are disabled. The mobile data usage is enabled for Pandora. If you haven't, you can check the detailed steps for the first two points here. And for the data usage please try the following steps from your Android mobile phone: Go to your Android Settings. Tap on Network & Internet, then tap Data Usage off and back on. Finally, confirm Mobile Data is toggled on. Let me know! ... View more

Hi @Bryan_Usm , welcome to the Pandora Community! Sorry for the trouble, can you please try or let me know if you already tried these steps? Uninstall, then reinstall the app*: Hold down the Pandora icon on the home screen until all the icons start shaking. Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app. Then re-install Pandora via the App Store on the device. Reboot the device by shutting it down entirely, then turn it back on and try Pandora again. Also, can you tell me what happens if you leave the screen unlocked? Does it still stops? Are you connected to wi-fi or mobile data when this happens? Are you connected to another device through Bluetooth? Let me know! ... View more

Hi @amyhandsome, thanks for posting and sorry to hear about the trouble. Could you tell me more about this? When this issue occurs:  To clarify, do you need to close and relaunch the app to continue listening? Or do you only need to press Play (or pause and then play when it shows as it was still playing)? Are you using a Bluetooth connection? Thanks for your help! ... View more

Hi @ClemsHammer ! Thanks for posting in and sorry to hear you're having trouble with the lyrics. Can you tell me a bit more od what's happening and about your device? What is the make and model of your phone? Is this happening only on your phone? What happens when you open Pandora? Is there an error message (if yes, what exactly does it say)? Are you able to see the lyric preview but don't show when you tap on See all lyrics? Can you please take a screenshot of what you see and upload it on this thread? Please note that to do this you need to open the post on your browser, tap Reply and then add the picture. Please do not reply to the email notification. Thanks for working on this with me. ... View more

Hi @gretchenshipp , welcome to the Pandora Community! Sorry to hear that you have trouble with your app. Can you tell me a bit more about what is happening? Is this particular issue happening on a computer, on another device, or across all platforms? If it's happening on a computer: Are you listening from: A Mac or Windows computer? Is there an error message? If yes, what exactly does it say? If not, tell me exactly what you see when you go to https://www.pandora.com If it's happening on a device: What is the make and model (and carrier, if applicable)? What happens when you open Pandora? Is there an error message besides the "buffering" messages? If yes, what exactly does it say? Let me know. ... View more

Hi @Trainman_Man200 , thanks for posting! That's a good question! I actually like both although I prefer a bit more the Marvel Universe. I really love Dr Strange and also Spiderman.  ... View more

Hi @Cwallbruch, thanks for posting! Our Featured Playlists are updated on a weekly or monthly basis to keep things fresh. Your personalized playlists should update every week, but some playlists that were created for more niche topics (such as "One Hit Wonders") may be updated less frequently. Once one of the Featured Playlists that you've collected has been updated, it will appear at the top of your Playlists collection. Hope this helps! ... View more

Hi @Scottbeavers22, thanks for posting. To keep thing tidy I moved your post to a thread that seems more in line to what you are experiencing: Access account on new device. As the accepted solution on this thread mentions, Pandora accounts follow the email address so to activate your account on a new phone or any other device, you simply have to sign into the app with your Pandora account email address and password. Hope this helps!   ... View more

Hi @whyispanbadnow , it looks like you have an open case with an agent that is currently working with you. You can try the General Troubleshooting for Firefox. I understand you already tried some of these steps but you may find some that you haven't tried yet. Or, as suggested by the agent that's working with you, you can also try to download the desktop app as a workaround. Please feel free to reply through email or post here again if you have any further questions. ... View more

Hi @lightbluefables , thanks for posting and sorry for the trouble. Please check the General troubleshooting steps for Chrome. I understand that you already tried some of these steps but you may find some steps you haven't tried yet. If after trying those steps you still have issues, the problem may be related to the network you're using to connect to Pandora, so, if possible, please try connecting your device directly via an Ethernet cable and see if that helps. If there is no change, try rebooting your connection:  Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube? You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves. Let me know how it goes!  ... View more

Hi @millerfan , welcome to the Pandora Community! Sorry to hear you have been having trouble with the Crowd Faves mode. Can you tell me more about this? Is this happening in a particular station or stations? Can you please give me the name of some of them so I can check?  Are you listening from the desktop app or your web browser? If you are on your web browser, which one are you using? Is this happening only on your computer or on other devices too? Let me know! ... View more