Hi @LH4120 , no problem! Other users reported that after removing the connection from it helped improve their experience, so I have gone ahead and removed the connection between your Volvo and your Pandora account. When this takes affect, you'll automatically be logged out. It may not happen immediately so you may need to wait a bit before you are logged out. Once logged out, try and log back into Pandora. Let us know how it goes! ... View more

Hi @Legit2, I moved your  post to another thread more in line to your question: Selecting Offline Stations with Pandora Plus. First let me explain a bit more of how Offline Listening Works: Offline Listening is available to Pandora Plus and Pandora Premium subscribers. When you lose your mobile connection, Pandora will alert you with a notification to let you know that we are switching you to one of your offline stations. This way you stay connected to your music without major interruptions. For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio* and add them to your offline listening stations. Pandora Premium subscribers, on the other hand, can choose which additional stations, albums, songs, or playlists are downloaded. Both Pandora Plus and Pandora Premium listeners can also switch to Offline Listening at any time, so you can save your data and take the music you love wherever you go. Pandora will never use the last 500MB of storage, so we will only download as much content as we can before we hit that limit.   Now, the account that is linked to your community profile doesn't seem to be upgraded, however, if you have another account it sounds like that account is on Pandora Plus. At this time, Pandora Plus listeners cannot add, delete or swap out which stations will be available for offline listening. We know this is a feature a lot of our listeners would enjoy, and there's an existing suggestion for this here: Choose your own Offline stations with Pandora Plus  To upvote an idea, please click on the ❤️    icon next to the title of the request. Upvoting and leaving comments gives you the opportunity to express your interest in seeing a request implemented. For more details about how feature requests work in the Pandora Community, I encourage you to check out our Ideas Policy & FAQs In the meantime, if you're wanting to have other offline stations available to you (with Pandora Plus), try listening to those other stations more (ones that are currently not on your Offline station list). Since we periodically refresh the stations that are available to you offline (based on your listening habits), we may surprise you with adding them to your list. Hope this helps explain. ... View more

Hi @Steve60901 ,  For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio, so if you are only seeing 4 stations when offline, then you may be missing your Thumbprint Radio in your downloaded stations, and you would need to add it to your collection. You can find more info about Thumbprint Radio on our help page, including how to add it to your station list.  Thanks for posting to community! ... View more

Hi @cmhohenberg, I have created a ticket with our support team for you so they can further assist you with this. They will be reaching out via the email associated with your Pandora account. Please be on the look out for their reply. Thanks for your patience in the meantime! ... View more

Hi @Cutterkurtz, I moved your message to an existing post related to your issue:  Billed by Google Play: Cancel subscription. I have also gone ahead and canceled the subscription for you. You can still enjoy your subscription benefits until it is up, and you won't be charged again. If you'd like, you can view your expiration date or restore the subscription from your Android device. Hope this helps! ... View more

Hi @JLPeters5366 , It seems that you were in touch with our User Support team. Keep an eye out for their reply to your message and they will be happy to look into this further with you. If you didn't receive their email yet, please be sure to check your spam / junk folder. Thanks for being a part of the community! ... View more

Hi @HopeOkoronkwo. Welcome to our Community! Can't wait to see more of your suggestions. Feel free to post about your likes or if you have any issue, we'll be happy to read you! ... View more

Welcome to the Pandora Community @Stryker614 ! Glad to have you here! Totally true, music makes everything better. Please feel free to share any thoughts about your favourite artists/songs or to ask any questions about Pandora We'll be happy to read you! ... View more

Thanks for telling me @cjebs12. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

Hi @cbucky7 ,  I have created a ticket with our support team for you. They will be contacting you privately via email so they can clarify this for you, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

Hi @MsMiniNinja  Welcome to the Community! I moved your post over to this existing thread: Switch to Premium Family while on Google sub Upgrading to a Pandora Premium Family subscription is currently not possible through Google Play or any other third party vendor. If you want to get the Premium Family subscription, you'll need to cancel your current subscription through Google Play and wait for it to expire. When you begin to hear ads on your account again, you can sign up for Premium Family directly through the Pandora website. You must be at least 21 years of age to purchase a Premium Family subscription as the primary account holder. I hope this helps. ... View more

Hi @EmJay90  I have created a ticket with our support team for you so they can further assist you. They will be reaching out via the email associated with your Pandora account. Please be on the lookout for their reply. Thanks for your patience in the meantime! ... View more

Hi @cjebs12 , Have you tried resetting your password? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back. ... View more

Hi @Rembo! I'm glad to hear you were able to log into your Pandora account. Please let me know if you have any trouble with this again. ... View more

Hi @Jmb55 , I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

Hi @Ctj64, Welcome to the Pandora Community! Please check out this help page article  on how you can either reset or change your password: Password and Login Help If you need further assistance with this let me know. ... View more

Hi @Jen_Leigh , Welcome to the Pandora Community! We're glad to have you here. I moved your post over to this existing thread: How to add photo to Pandora account That's correct, currently there's no way of changing your profile photo of Pandora at this time. On the accepted solution for this thread you can find the link to the request post for this feature. If you'd like like to see it added to the service feel free to upvote it with a ❤️. Hope this helps! ... View more

Hi @Mamacass , Welcome to Community! Sorry for any trouble. I moved your post to this thread No option to manage family plan. As the primary account holder you should be able to manage your family plan with the following steps: If you're using a computer:  You'll need to make sure you're logged into your Pandora account and go to your subscription details page. If you're using a mobile device: Go to the Pandora website. Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted.) I hope this helps. If you continue to have trouble let me know. ... View more

Hi @nicholaiallen , Welcome to the Pandora Community! I have moved your post to an existing thread Family Plan: "Someone Else is Listening" Message. I checked out your account and I can confirm that you have the Family Plan. Looking closer I see that from the three invitations you sent only one has been accepted. If the Someone else is listening error message is still popping up, then that means your other family members are still logged into your account on their devices and are attempting to stream Pandora at the same time as you. Each member of your family will need to be logged into their devices using their own personal Pandora accounts that are added to your family plan. Let us know if you run into trouble with this. ... View more

Hi! I'm Maria, I love listening to  a wide variety of music, from Heavy Metal to K-pop and some folk and Classical music sprinkled in between. Currently Im listening to Lindsey Stirling's Take Flight ❤️🎻 (actually the violin is one of my favorite musical instruments) I love the Station modes because thay allow me to discover new music or let my preferred artists play depending on my mood.  ... View more