@quinng44 Could you confirm that you are logged into your upgraded account on your device? Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account. If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing? Is it for a specific brand or artist? Are you hearing them while listening to podcasts? Let me know. ... View more

@Marmango93 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@chris95129 You can find your total listening hours here. Hope this helps! ... View more

@codyhildebrand4 If there are albums or tracks labeled as Radio Only that you'd like to suggest we make available for on demand listening, feel free to post your suggestions here: Music Suggestions Thanks for being a part of the Community! ... View more

@Urbabygirl65 It looks like your account was registered on 01/26/2008. 🎉 Thanks for being a long time listener with us! ... View more

@MONSTERBACK10 You're right! I can see your account was created on 9/7/2006. 👏 ... View more

@jmcinvale I moved your post over to this existing thread: How to Shuffle Stations Since you are upgraded to Pandora Premium, you can shuffle your stations with the following steps: Go to My Collection Sort the collection by Stations Select Shuffle Stations at the top of the screen Hope this helps! ... View more

@Beanos4514 It looks like your stats are now showing here. Hope this helps! ... View more

@dxve_c You can view your listening hours here. Hope this helps! ... View more

@elijnewkirk It looks like your account is upgraded through Google Play. You can find instructions on how to update your payment information with their system here: Update billing info - Google Play Hope this helps! ... View more

@GaryA714 I moved your post over to this existing thread: How to Shuffle Stations You do have the ability to customize your shuffle settings where you can pick and choose which stations to include. Check out the accepted solution for instructions on how to do so. (make sure to follow the instructions for Premium users since you are upgraded to Pandora Premium) Hope this helps! ... View more

@Tharon Those statistics should now be showing in your profile here. Hope this helps! ... View more

@VPG That information is located in your Community profile here. Hope this helps! ... View more

I moved your post over to this existing thread: Stations disappear from collection after leaving app/website @gogonzogo91 We've made a small change that should help. Please try again and if you continue to experience issues, could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Let me know. ... View more

@smcromer Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! ... View more

@Rzf You should be able to see your total listening hours here. Hope this helps! ... View more

@Rauny114 Your total hours can be found here. Hope this helps! ... View more