@bcmass16 I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through the following troubleshooting steps: "Soft restart" the app: Open Settings. Select System. Then select Restart. "Hard restart" the app: Users with Aluminum or White Apple Remotes can restart the app by holding down the Menu and Down buttons simultaneously. Let go when the light on your device flashes. Users with Siri Remotes or Apple TV remotes should hold down the Display and Menu buttons simultaneously. Let go when the light on your device flashes. If you're still having trouble, make sure you have the latest update of the Pandora app by going to the App Store, searching Pandora and selecting Update if you see it. If Pandora still doesn't work, please try uninstalling and reinstalling the app as follows: Go to your home screen and click and hold the Pandora icon until it starts wiggling, then click Play/Pause to delete the app. Next, open the App Store, search for Pandora, and click the Get arrow. Let me know how it goes. ... View more

@TenaciousDeDe I can also help look into this for you on my end. The next time an out of place track plays when shuffling your stations, please grab a screenshot of it and send it in a reply to this message. (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this. 🤝 ... View more

@SHorein To clarify, is this only an issue you are having with Google Chrome? Can you please try reproducing this on a different browser (ex: Firefox) and let me know if you experience similar issues there as well? Thanks again! ... View more

@Chuck46 To clarify, is the issue that you are still hearing ads when streaming Pandora on your Sonos device? Let me know. ... View more

@Housepan It looks like you are replying to a message that was posted for another user. Could you tell me a bit more about what is happening? To clarify, are you also having trouble signing into your account? If so, are you attempting to sign in to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@CoolFan Can you please send me a screenshot of what you're seeing? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this. 🤝 ... View more

Thanks for following up, @SHorein. I wasn't able to reproduce this on my end, so I'm wondering if you might be running into network firewalls with your work computer. Sometimes IT departments decide to limit their user's access to music streaming services like Pandora. If it isn't working when you listen from the office, you may want to check with your IT department to make sure that they haven't blocked your access to streaming services. ... View more

@Yugilover1 I'm still having trouble fully understanding what is happening. Can you please confirm is if anything is playing at all when you re-launch the app? Is the issue that when you re-launch the app, a different station is playing than the one you were last listening to? Or is the issue that after re-launching the app, no music plays, and you have to restart the last station you were listening to? Let me know. ... View more

@TenaciousDeDe I moved your post over to this existing thread: Hearing out of place tracks on Shuffle When listening to Shuffle, you can view which station a particular song is from by scrolling to the bottom of the Now Playing screen. A banner will appear at the top of the window. It should say "[Station_Name] Radio," and then the name of the track. Check out my post above for a picture of where that can be located. I can also help look into this for you on my end. The next time an out of place track plays when shuffling your stations, please grab a screenshot of it and send it in a reply to this message. (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this. 🤝 ... View more

@SHorein To clarify, when you click on Community from that drop down menu, does it not redirect you to the Community website? Can you please send me an additional screenshot of the new tab that opens when clicking on it? Thanks again for working with me on this. ... View more

@SHorein Nice to see you around the Community. Account issues: I have created a ticket with our support team for you regarding the account issues you are experiencing. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. +++++++++++++++++++++++++ Community link: Regarding the issue with your Community profile, I"m happy to look into it on my end. Can you please send me a screenshot of what you are referring to? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for your patience in the meantime! ... View more

@MOHLovesAlaska That sounds amazing! 🔥 ... View more

Thanks for following up, @Batman1005. You should be able to remove Ska-P from your Superman Radio station on your end. Check out the accepted solution to this thread for instructions on how to do so. Here's a screenshot of where you should see that option as well: Let me know how it goes. ... View more

@Yugilover1 To clarify, what happens when you re-open the app? Is the issue that a completely different station plays than the one you were last listening to? Or is the issue that nothing plays at all, and you have to manually press play on a new station to listen to? Let me know. ... View more

@Teshiab To clarify, is the issue that the app immediately closes and sends you back to your home screen when you attempt to open it? If so, please run through the following troubleshooting steps as they may resolve this for you: Troubleshooting for iOS Devices Let me know how it goes. ... View more

Happy World Smile Day, everyone! 😁 I'm going to be that guy and share some Holiday music in October - tracks like these, and the Holiday season in general always brings a smile to my face! ❄️😊 All I Want for Christmas Is You by Mariah Carey (Holiday) Santa Claus Is Coming To Town by Jackson 5 (Holiday) ... View more

@Batman1005 Nice to see you around the Community. Please send me: the name of the station you need help removing variety from the name of the artist/track that needs to be removed as variety from the station Thanks for working with me on this. 🤝 ... View more

Happy to hear that, @JustPlayThatOne. Thanks for being a part of the Community!  ... View more