@4blc Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. ... View more

@Gretchenweber2 Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! ... View more

@Tilewis I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps: First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete. If you're still having the same problem, then please try a few standard network troubleshooting steps: Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps. Try rebooting your modem and router and restarting the device. Try removing and re-adding the app (if this is possible on your device). You can also contact the manufacturer directly to troubleshoot your specific device and settings. Hope this helps. Let me know how it goes. ... View more

@Katiechick12 Can you please do me a favor and send me a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@Wangela419 I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for iOS Devices Let me know how it goes. ... View more

  @Gretchenweber2 To clarify, are you only experiencing this issue with Pandora? Have you tried streaming other apps such as YouTube? If not, please try launching the YouTube app and let me know if you experience similar issues there as well. Thanks for your patience. ... View more

@arob6210 Thanks for sending that information over. I've sent this over to our engineers. This information is really valuable, and helps us determine what might be happening. We really appreciate your patience in the meantime! ... View more

@smdmsw Could you tell me a bit more about what is happening? What browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@rdjukich I moved your post over to this existing thread: Unwanted Christmas music on shuffle mode It appears that you currently have Andy Williams (Holiday) Radio selected for Shuffle Mode: I recommend unchecking that station as that will prevent the holiday music from playing on Shuffle Mode. Hope this helps! ... View more

@Havamarie Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@dylanstoddard I moved your post over to this existing thread: Bulk deleting songs on playlist Unfortunately, there isn't currently a way to bulk delete tracks on playlists. For now, you will need to manually remove each duplicate track one at a time. If you'd like to see that feature added to the service, I recommend upvoting this existing feature request: Bulk Add / Edit / Delete Content (Stations, Playlists, Thumbs) We apologize for any inconvenience.  ... View more

@Chusa I definitely understand your frustration. I've passed your additional feedback along to our engineering team so they can help look into this further. Thanks again for all your patience with this. ... View more

Thanks for following up, @arob6210. I moved your post over to this existing thread: iOS: "Your Personalized Feed Will Be Back Soon..." Error I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: iOS Troubleshooting If this error message continues to pop up, I'll need to report this to our engineering team. Please make sure to grab a screenshot of the error message. Additionally, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Thanks again for working with me on this.  ... View more

@Drewbuddy I'm showing your account is currently set up with the free service. My Thumbs Up playlist is only available for users who are upgraded to Pandora Premium. Can you please do me a favor and send me a screenshot of what you are seeing? Thanks for working with me on this. 🤝 ... View more