@Cheflace08 Unfortunately, there isn't a way to remove that listening history on your account if you had an unauthorized user accessing it. This being said, I'd be happy to help take some measures to prevent them from using your account again moving forward. This would entail me removing all devices associated with your account. This would then require you to log back into your account and reset your password. Let me know if you'd like to proceed with this.  ... View more

Always happy to help, @EBTerry. Thanks again for all your patience with this. 🤝 ... View more

@Debster I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@EBTerry I went ahead and created a ticket with our engineering team and passed along your feedback. In the meantime, please continue to use your My Thumbs Up playlist to view new tracks you give a Thumbs Up since you aren't having any issues there. Thanks for your patience in the meantime! ... View more

@EBTerry Your My Thumbs Up playlist should not disappear moving forward, so any new tracks you continue to Thumb Up on your stations should still populate there. This being said, I would like to report the separate issue you are experiencing to our engineers. Could you tell me more about your device? Device & Generation: iPhone 12 Carrier: Verizon iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)   Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this. ... View more

@EBTerry Got it. Just to clarify one more time, it sounds like after you give a track a Thumbs Up on one of your stations, it does not get added to your "Thumbs Up" list that you see in your profile. While the number does look correct (647 which matches what I am seeing when launching your account on a computer), the actual track doesn't show up in the "Thumbs Up" list in your profile. If that is correct, can you please try running through the following troubleshooting steps: Troubleshooting for iOS Devices Let me know how it goes. ... View more

@EBTerry I took a look at your account on a computer, and do see that track was added to your My Thumbs Up playlist there: I also see it appear in your Thumbs Up list on your profile: To clarify, is that second screenshot you sent over a picture of what you are seeing in your My Thumbs Up playlist currently? Thanks again for working with me on this.  ... View more

@EBTerry In order to send us an image, you will actually need to open this Community thread in a web browser first. You can then click on the camera icon located in the Reply box to attach the image: +++++++++++++++++++++++++ In addition to the screenshot, can you also follow up with the additional information requested?: Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device when this happens? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Thanks again for the help with this. ... View more

@Caseygtc Can you please send over a screenshot of what you see in the Sonos app where Thumbprint Radio should be? Thanks again for the help with this.  ... View more

@njones2706 This thread was specific for users running into issues upgrading through Google Play. As of right now I'm showing your account is already upgraded to Pandora Plus through Apple.  To clarify, are you receiving an error message when you attempt to upgrade to Pandora Premium? If so, can you please send me a screenshot of the error message you're seeing? Thanks for working with me on this. 🤝 ... View more

@itsloo418 I do see you were able to send out two invitations to join your Premium Family plan shortly after posting to the Community. So far, only one person has accepted the invitation from what I am seeing. Was there anything else you needed help with? Let me know. ... View more

@Redman1957 Sorry for the confusion. Try entering just your birth year (e.g., 1975); do not include the month or day of your birthdate. Hope this helps. Let me know how it goes. ... View more

@Jaydizzel I moved your post over to the Android space. Could you tell me a bit more about what is happening? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@EBTerry Nice to see you around the Community.  Missing My Thumbs Up playlist: I was able to restore this playlist for you on my end - it should now show in your collection again. +++++++++++++++++++++++++ New Thumbs not saving: Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device when this happens? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? I'd like screenshots of: The Now Playing screen showing a new track that you are giving a Thumbs Up to Your Thumbs list where you notice that new Thumb rating isn't getting added to Thanks for working with me on this. 🤝 ... View more

@EinsteinN To clarify, you sent a screenshot of your Thumbs Up list in your profile - not your My Thumbs Up playlist. To clarify, when you give a track a Thumbs Up, do they not appear in the Thumbs Up list showing in your profile? Can you also send me a picture of the actual Now Playing screen as well when this happens? Thanks again for working with me on this.  ... View more

@cindyhiggins Thanks for clarifying. I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices If this does not resolve the issue, please make note of the date and time it happens again after you run through those troubleshooting steps. Please also make sure to grab a screenshot of the track when it is playing, and send that in a reply to this thread. Thanks again for all your help with this. ... View more

Thanks for following up with those details, @ivan9329. I've added your feedback to the ticket we currently have open with the engineers who are looking into this. Thanks for your patience in the meantime! ... View more

@ivan9329 I'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know what you can find out. ... View more