Thanks for reporting this, @Effy. 🤝 I have escalated this over to our engineering team so they can further investigate. Thanks for your patience in the meantime! ... View more

@DaniJ I created a new thread for you since you are running into a separate issue. The next time this happens, can you please grab a screenshot of a track you know you've removed the Thumbs Up rating from previously, however when it plays again on the same station the Thumbs Up rating is still highlighted? Thanks for working with me on this. 🤝 ... View more

@DMOlatunji1978 This issue should be resolved. To clarify, are you still seeing the issue with tracks appearing as "thumbed up on undefined" when looking at the Thumbs Up list in your profile? If so, can you please do me a favor and send me a screenshot of what you are seeing? Thanks for the help! ... View more

@Dannyreeder Can you please send me a screenshot of what you are seeing? Thanks for working with me on this. 🤝 ... View more

Thanks for following up, @williamcoole194. I recommend running through the following troubleshooting steps: Chrome Troubleshooting Let me know how it goes. ... View more

Pandora Update 11/09/21: Hi everyone! 👋 Are you still listening? message: Thanks for writing and sharing your feedback about the timeout policy. The timeout message comes up when we detect that you have not interacted with the player for a while. This is in place to avoid playing music to empty rooms and helps reduce our streaming costs. We actively test various approaches to better gauge whether or not we're playing to an empty room. Since we pay full royalties on every song we play, having a timeout interval enables us to prevent streaming endlessly to unattended devices. Ultimately, it allows us to offer our free service and maintain our current subscription prices. When you encounter the timeout message, simply click or tap anywhere on the Pandora music player to continue listening. To limit timeouts you can upgrade to Pandora Plus or Pandora Premium, which allow you to listen for longer periods without a timeout message. To learn more about the benefits of upgrading, visit this page. +++++++++++++++++++++++++ Are you still listening message appearing more frequently on web: For those of you reporting that this message recently starting appearing more often than it has in the past, we'd be happy to help look into this further. The next time this happens, please reply back to this thread with the following: a screenshot of the message that appears the date/time the message popped up what browser are you using? Thanks for working with us on this. 🤝 ... View more

@williamcoole194 I believe that Community user who said that was confused about one of our above posts - you can disregard their message. To clarify, are you able to sign into your new Pandora account, however after the website loads in Google Chrome, no music plays? Does it appear as if music is playing, however there is no sound? Or does the Now Playing screen remain paused the whole time, and the Play button is unresponsive? Let me know. ... View more

@viraj86 I can see your account was created on 9/25/2008. Hope this helps! ... View more

@DaniJ We believe this issue was resolved. Can you please send me a screenshot of what you are seeing? Thanks for working with me on this. 🤝 ... View more

@augustthomas Could you tell me a bit more about what is happening? Are you also having trouble signing into your account after resetting your password? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

Thanks for following up, @slpettit. The next time this happens, please grab a screenshot of the message when it displays after only 20-30 minutes, and note the date and approximate time. We appreciate you working with us on this. 🤝 ... View more