@Bellasuem Can you send over a bit more info about your device? Model: Galaxy S21+ Carrier: Android version (Settings > About Phone):  Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? - wifi and 5G Have you identified any other patterns or notable information? Thanks for the help with this! ... View more

@Ryanbradf0rd I've gone ahead and added your feedback to the ticket we have open with the engineers who are looking into this. Thanks for your patience in the meantime! ... View more

Pandora Update 11/11/21: Hi, everyone. 👋 If you are experience issues with lock screen controls being greyed out/unresponsive on your Android device, we'll need you to run through the following troubleshooting steps: Troubleshooting for Android Devices *Make sure the app is installed to the phone's local memory, rather than on an SD card.* If you continue to run into issues, we'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model:  Carrier: Android version (Settings > About Phone):  Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for the help with this! ... View more

@trintondailey92 I moved your post over to this existing thread: Android: Can't skip from lock-screen I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through the following troubleshooting steps: Troubleshooting for Android Devices If you continue to run into issues, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model: Samsung Galaxy s21 Carrier: Android version (Settings > About Phone):  Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝 ... View more

Hi, @Esteban1835 @Dugel617. 👋🏽 I've enabled a trace on both of your accounts to help us better understand what's happening. For this trace to be useful, we'll need you to run through the following troubleshooting steps: Troubleshooting for Android Devices If you continue to run into issues, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model:  Carrier: Android version (Settings > About Phone):  Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝 ... View more

@BrittanyW I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through the following troubleshooting steps: Troubleshooting for Android Devices If you continue to run into issues, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model:  Carrier: Android version (Settings > About Phone):  Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝 ... View more