@BrittanyW I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through the following troubleshooting steps: Troubleshooting for Android Devices If you continue to run into issues, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model:  Carrier: Android version (Settings > About Phone):  Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝 ... View more

Thanks for sending that over, @Worthingtonjl95. I've gone ahead and added your feedback to the ticket we have open with the engineers who are looking into this. Thanks for your patience in the meantime! ... View more

Thanks for letting me know, @Ceggs. We've created a ticket with our engineering team so they can help investigate this. Thanks for your patience in the meantime! ... View more

@Worthingtonjl95 Thanks for following up. I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through the following troubleshooting steps: Troubleshooting for Android Devices If you continue to run into issues, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model: Samsung Galaxy S10+ Carrier: Android version (Settings > About Phone):  Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know what you can find out. ... View more

@Ceggs Does toggling music on make any difference? If not, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model: galaxy s20 Carrier: Android version: Android version 11 Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know what you can find out. ... View more

Thanks for sending that over, @Ceggs. Can you please try following these steps: Troubleshooting for Android Devices Let me know how it goes. ... View more

@Ceggs Can you please do me a favor and send me a screenshot of what you are seeing? Also to clarify, are you connected to a bluetooth device (headphones, speakers) when the lock screen controls are unresponsive? Or are the greyed out/unusable even when playing Pandora directly through your phone speakers? Thanks for working with me on this. 🤝 ... View more

@Worthingtonjl95 You should be able to attach a screenshot. To do so, you will need to open this Community thread in a web browser, and then click on the camera icon located in the Reply box: Please send that over, and we'll be happy to further assist. ... View more

@Lizzybear2 Nice to see you around the Community. P not showing up: To clarify, do you not see the Pandora app on your home screen? If not, can you please explain your issue to me a little further, and send me a screenshot of what you are seeing? +++++++++++++++++++++++++ Can't skip from lock-screen: To clarify, do the skip buttons not appear at all on your lock screen? Or are they greyed out/unresponsive when you attempt to tap on them? Please send me a screenshot of what you are seeing as well. Thanks for working with me on this. 🤝 ... View more