@Katie13 I moved your post over to the iOS space. Sorry for the confusion. To turn shuffle off, simply click or tap the name of a different station. Let me know if you have any other questions. Thanks for listening! ... View more

@howardbosler Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing?  Thanks for working with me on this. 🤝 ... View more

@Raeann1148 Pandora accounts follow the email address, not the device. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts. Since the account connected to your Community profile shows no history of being upgraded, my guess is your upgraded account is actually registered under a different email address. If you know what that email address is, try signing out of the app, and then signing back in using that other email address. This being said, I do see you have an open case with our support team regarding this issue. If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist. Thanks for being a part of the Community! ... View more