@kmarcat1 Thanks for following up. It may help to run through our suggested troubleshooting steps for Google Chrome: Chrome Troubleshooting It may also help to try reproducing this issue on Mozilla Firefox to verify if this is specific to Google Chrome. You can download Firefox here. In the meantime, can you please also confirm with me if your thumb ratings save when using the My Station or Country Ballads Modes to see if this issue is specific to the Female Voices of Country Mode? Thanks for working with us on this. 🤝 ... View more

@Midnightwolf It looks like your account was created on 6/9/2017. Hope this helps! ... View more

@RedneckBoy1992 I moved your post over to this existing thread: Notifications Each Time the Song Changes Check out the accepted solution to this thread, and let us know if you continue to run into issues with this. ... View more

@Schrecken13 I'm showing your subscription through Google Play has now been canceled. You should be able to apply for the military rate from our website. Please keep in mind that once you've successfully upgraded to this reduced rate, your account will no longer be eligible for any additional trial offers.  The balance of any prior offers you accepted (such as a free trial) will be forfeited and you will immediately be charged for your new subscription. I hope this helps! Let me know if you have any further trouble. ... View more

Always happy to help. 😁 ... View more

@jtix What is the name of the station that was added to your collection? Also, can you please send me a screenshot of the station showing in your collection? Thanks for working with me on this. 🤝 ... View more

Thanks for following up, @Jemach16. I have added to your information to the ticket we have open with the engineers who are investigating this issue. Thanks for your patience in the meantime as they work on a fix. 🛠 ... View more

Thanks for following up, @AgentOctopus. What are the names of some of the other playlists where explicit tracks are being replaced with clean ones? Can you please send me some screenshots similar to the one I sent in my message above (showing the clean tracks on those playlists)? Thanks for the help with this! ... View more

@db3020 I see you responded to the last email our support team sent you via the survey rating. I am going to have them send you another email since it sounds like you are still running into issues with this. Make sure to reply back to their email and they will be happy to further assist you from there. ... View more

@megahz Glad to see you were able to successfully create your new Pandora account. Feel free to reach out if you ever have any other questions. 😁 ... View more

Good morning @onniebaby!   ... View more

@Ramac I moved your post over to the Desktop space. To clarify, does this only happen when you attempt to shuffle your stations? Or does the website also "hang" when you attempt to play any content that is in your collection? Additionally, can you please send us a screenshot of what you are seeing when the website "hangs"? Thanks for working with us on this. 🤝 ... View more

@CynQuick I moved your post over to this existing thread: Still hearing ads on Family Plan I've taken a look at your account and I do see that you've upgraded to the Premium Family subscription, however, not all of the invitations that were sent out have not been accepted yet.  This would explain why some of your family members are still hearing ads on their account. I have created a ticket with our support team for you. They will be contacting you privately via email to help get your other family members set up, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@Music58 It looks like the Pandora account connected to your Community profile was created yesterday (04/27/21). I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? To clarify, are you having trouble signing into this new account on one of your devices? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back. ... View more

@Pollywoglilyfro I moved your post into this existing feature request: Blocking/Muting Certain Artists / Song Selection Rules While we do not offer an option to prevent an artist from playing on your account or specific stations, I recommend giving this existing feature request a ❤️ to express your interest in getting it added to the service. In the meantime, continue to give any tracks by those bands a Thumbs-down on your stations, and Pandora should learn to stop playing them over time. Hope this helps! 🤝 ... View more

@Cooljazzdave I moved your post over to this existing thread: How to edit playlist To delete a song on your playlist from a mobile device: To edit your playlists, go to My Collection and tap the name of the playlist you'd like to make changes to. Next, tap the Edit icon below the album art. To remove songs from your playlist, scroll down and press the circled 'x' to the left of the songs you would like to remove or swipe the track name from right to left. (Deleting songs from your custom playlists will not remove the original Thumb rating from your stations). If you aren't able to edit your playlist, it may have been created by another listener and shared with you, or curated for you by Pandora. If that's the case, you'll need to make a copy of the playlist so that you can add, move or remove tracks. Let me know if you continue to run into issues with this. ... View more

@Bella79 Nice to see you around the Community. 👋🏽 You should be able to stream the Pandora app while using other apps (as long as those other apps don't also require audio). Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? If you are on a device, what is the make and model (and carrier, if applicable)? What is an example of an app that you attempt to use where Pandora does not play in the background? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more