@Onewisch Use of Pandora in these settings is available only via hardware sold by Mood Media. To learn more or sign up, click here. You can also contact their support team here if you have any additional questions. They will get back to you as soon as possible. Thanks for being a part of the Community!  ... View more

@bbk503 You can also unsubscribe or edit the notification settings on your Pandora account using this link. It should direct you to this page: Let me know if this helps. ... View more

@Amkdrk10 Would it be possible to send me a screenshot of what you are seeing? Thanks for working with me on this. 🤝 ... View more

Thank you for the update, @Scorpio2593. Enjoy the music! 🎶 ... View more

Happy to help with this, @dbrisset. It looks like your account was created on 04/08/2010. Thank you for your 10+ years with our service! 😎🎶 ... View more

@Britainian It looks like you already have an open case with our support team regarding this issue. If you have any additional questions, please make sure to reply back directly to the last email they sent you, and they will be happy to further assist from there. Thanks for being a part of the Community!  ... View more

@dzaster66 Could you tell me a bit more about what is happening? To clarify, do you tap on the Shuffle icon and nothing happens? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot/screen-recording of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@Olddawg If you were to give that particular track a Thumbs Down, it would prevent it from playing again on the station it was pulled from. Since it sounds like it was a track that you still enjoy, I wouldn't recommend giving it a Thumbs Down - instead, I would utilize the skip button to advance to the next track. Hope this helps! ... View more

@Brinkerhoff77 I moved your post over to this existing thread: How to upgrade to Pandora Plus or Pandora Premium For instructions on how you can upgrade to one of our paid tiers, check out the accepted solution to this thread. Hope this helps!  ... View more

@dvcinlv0 That actually is not what happens. When you downgrade from Pandora Premium back to Pandora Plus or the free service, the only content that won't be available is the on-demand content you may have collected while on Pandora Premium. This would include any customized playlists you created, or albums or songs you collected. Any content you collected while on Pandora Plus or the free service will always be available to you (collected stations with all thumb feedback and preferences still present). Check out the accepted solution to this thread for more information. Hope this helps clarify.  ... View more

@anyname001 I have created a ticket with our support team for you. They will be contacting you privately via email to gather additional information on the old account, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@Rindharder795 I am going to send you a private message to gather some additional details regarding that second Pandora account. Please keep an eye out for my message. ... View more

@carlj Sorry to hear that the activation code is coming up invalid. Here are a few things to check: Make sure to leave the screen open on the device with the code displayed while you visit the manufacturer-specific activation site. Try entering the code from a computer, as you may not be able to complete the process on a smartphone, tablet or your device's native web browser. Keeping that in mind, let's try these steps once more: Launch the application. Select New User. An activation page will appear with a code. Leave that up on the device screen for now.  Go to a computer, visit www.pandora.com/gracedigital On the device, select Continue.  Let me know how it goes. ... View more

@Dwill827 Sorry for any trouble with Pandora on your Amazon Fire TV. I've enabled a trace on your account to help us better understand what's happening. *For this trace to be useful, we'll need you to run through our troubleshooting steps once more.* Restart your device: To do this, just disconnect the power cord (from the back of the device or from the power outlet), and then plug it back in. Clear your app data: From the Home screen, select Settings > Applications > Manage All Installed Applications; Select Pandora from the list; From here, clear the cache and/or data. This may help resolve various intermittent performance issues. Note: clearing data doesn't delete the app itself, but will log you out of Pandora.        3. Uninstall and Reinstall the app: From the Home screen, select Settings > Applications > Manage All Installed Applications. Select Pandora from the list. Click Uninstall. Reinstall the app by returning to the Pandora app detail page. Let me know how it goes. ... View more

@Pwc @ike1562 Let's run through some troubleshooting steps to see if we can resolve this. First make sure that your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete. If you're still having the same problem, then please try a few standard network troubleshooting steps: Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if it works better. Try rebooting your modem and router and then restarting the TV. Remove and re-add the Pandora app from the device. Try launching Pandora again. If none of those steps help your issue, we've heard from some listeners that setting the IP address on the TV manually has helped. Note: your success in setting a manual IP depends on your router. If a router is configured for DHCP, it might not always let you set a static IP. Furthermore, you might need to know your router's IP address to fill in all the fields, and pick an IP address that fits within the allowed range. If you are interested in trying to reset your IP address, then: From the home screen, press the Menu button on the remote. Select Network. Select Manual. Under this menu, you should see your current IP address info (i.e., IP, Subnet, Gateway, Pref. DNS, Alt. DNS).  write it down.  Set DHCP to Off. Fill in all the IP info that you wrote down.  Usually it will look something like this: IP: 192.168.0.[some number between 1-255 of your choosing] Subnet: 255.255.255.0 Gateway: 192.168.0.1 Pref DNS: 192.168.0.1 Alt DNS: 192.168.0.1 Once you've done this, try loading Pandora again. You can also contact Vizio directly to troubleshoot your specific device and settings. Here's some info for: Their support website. Their support email: techsupport@vizio.com Their support line: (877) 698-4946 I hope this helps. Let me know how it goes. ... View more