@Teefegans Our AMP team will be sending you a message privately via email to help look into this further.
Thanks for your patience in the meantime!
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@tsikows @tcavana55 Thank you for sharing your feedback.
I have added your information to the ticket we have open with the engineers who are looking into this issue.
We appreciate your patience as they work to find a fix. 🛠
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@lschafroth I moved your post over to this existing feature request: Exclude Live Performance/Remixed Versions of Songs
Make sure to upvote this thread with a ❤️as well to express your interest in seeing it added to the service.
Thanks for being a part of the Community!
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@certifiedsleepy Our AMP team would be happy to look into this with you.
I will have them reach out to you privately via email, so please keep an eye out for their message.
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@Victorchidi I do see you have an open case with our AMP team regarding this issue.
Please keep an eye out for their next email reply, and they will be happy to look into this further with you.
Thanks for your patience in the meantime!
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@Rennavation Our AMP team can help with this.
I will have them contact you privately via email to further assist, so please keep an eye out for their message.
Thanks for your patience in the meantime!
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@callmepavlo I have created a ticket with our AMP team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
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@RedJokerYT @MOHLovesAlaska is the best!
We're happy to see your activity around the Community as well, @RedJokerYT.
Feel free to reach out if you ever have any questions. 🤝
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@padaco Could you confirm that you are logged into your upgraded account on your device? Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.
If you are still seeing ads after confirming you are logged in with the correct address, can you please send me a screenshot of what you are seeing?
Thanks for working with me on this. 🤝
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@Outlawbuck Thanks for following up with that information.
I moved your post over to the Android space since the issue sounds specific to your Samsung device.
Please try running through the troubleshooting steps listed here.
Let me know if you continue to experience issues with this.
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@bhight4 I definitely understand your frustration.
I went ahead and added your feedback to this ticket we have open with the engineers who are looking into this issue as well.
Thanks for all your patience as they work to find a fix. 🛠
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@Brevisky I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back.
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@freesedk I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
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@mammawolf I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
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@Whytwoolf We're aware of this issue and are currently investigating. In the meantime, I've asked someone from our User Support team to follow up with you about your current invitation(s).
Please be on the look for their reply.
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@Hosty25 I have added your feedback to the ticket we currently have open with the engineers who are looking into this.
In the meantime, someone from our support team will be contacting you privately via email to help get those accounts added to your plan.
Please keep an eye out for their message.
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@Benmoyer We're aware of this issue and are currently investigating. In the meantime, I've asked someone from our User Support team to follow up with you about your current invitation(s).
Please be on the look for their reply.
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@Ramos509 I do see you have an open case with our support team regarding this issue.
If you run into any other issues, make sure to reply back directly to the last email they sent, and they will be happy to further assist.
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