@Anthony07 I moved your post over to this existing thread: Listening internationally Sadly, we can only legally offer Pandora services to listeners located in the United States at this time. This applies equally to free and paid accounts, as well as Pandora on all computers and supported devices, including offline. Audio content streaming regulations differ from country to country, and we are still working on acquiring the proper licenses so we can offer Pandora in even more places around the world. Thanks for your patience in the meantime. ... View more

@we123 Our support team will be contacting you privately via email to help make sure this gets resolved. Please keep an eye out for their message. ... View more

@Gravydave I have created a ticket for you with our support team. They will be contacting you privately via email to gather some additional details, so please keep an eye out for their message. ... View more

Welcome to the Community, @jay_m! Thanks for sharing your introduction with us, and we hope to see you around some more. 😎  ... View more

Happy New Year, @Jackie_Star! What are your new year music goals?  ... View more

@psiu003 Thanks for following up. I do see you have an open case with our support team regarding this issue. If you continue to run into issues with this, please make sure to reply back directly to the last email that was sent to you, and they will be happy to further assist. Thanks for being a part of the Community!  ... View more

@Dwolf I moved your post over to the iOS space since I do see you have an iPhone connected to your account. If your daughter also has an iPhone, let's have the both of you run through these troubleshooting steps to see if we can resolve the issue. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again. If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app. Then re-install Pandora via the App Store on your device. Thanks for working with me on this. 🤝 ... View more

@psiu003 I created a new thread for you since it sounds like you are running into a separate issue. Could you tell me a bit more about what is happening? What is the name of the song you are unable to remove? Is the issue that you are unable to remove it from your collection when sorted by Songs? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Thanks for working with me on this. 🤝 Can you provide me with a screenshot/screen-recording of what you're seeing? ... View more

@AtlantaD Thanks for following up. Do you happen to remember what the audio of the ad that played was for as well? I am going to escalate this over to our Ads team once I receive that information. I appreciate your assistance with this!  ... View more

@Richmond99 I definitely understand your frustration. I have passed your additional feedback along to the engineers who were looking into this. Thanks again for all your patience as they work to find a fix. 🛠 ... View more

@Slyfoxx236 I definitely understand your frustration. I went ahead and reported your feedback regarding Basher toe not appearing in the add variety option. Feel free to report any other artists or tracks you are unable to add as variety to your stations. Thanks for being a part of the Community! ... View more

@Mytern16 Welcome to the Pandora Community!  For a breakdown on the rules of the Community, you can check out our Community Guidelines.  As a new member, feel free to tell us a little more about yourself here: Introduce Yourself We'd love to hear more from you! Hope we continue to see you around, some more. 😎 ... View more

@Mytern16 Private messaging isn't actually a feature with the free or paid version of Pandora. If you'd like to see something like that implemented to the service, I recommend creating a feature request for your suggestion. 💡 Thanks for being a part of the Community!  ... View more