Please Note: This message has been Accepted as a Solution to flag the current status or steps. This thread will be updated with more information as it is provided to the community moderation team. Thank you for your patience! Pandora Update 10/2/2025: Thanks to everyone who has shared their experience with this issue. We know how frustrating it can be when you’re just trying to enjoy Pandora and things don’t work the way they should. Please know that your comments and posts are actively shared with our engineering teams for further investigation. While we don’t have an exact timeline to share, your reports are helping us better understand the scope of the issue and remain an important part of the process. If you’re new to this thread, please be sure to provide the following details to help us: Playback Experience: What were you listening to when playback stopped (Station, Album, Playlist, or Podcast)? Were you listening through the Pandora website or the Pandora Desktop App? If the website, which browser were you using (Chrome, Firefox, Edge)? Were you able to resume playback afterward? Device Information: What is the make and model of your computer? What operating system are you running (e.g. Windows 10, Windows 11)? As always, the Community Team will continue to update this thread as we receive information from our internal teams. We truly appreciate everyone’s patience and support as we continue working on this. ... View more

@meades Unfortunately, there isn't currently a way to obtain a copy of your receipts for your Pandora subscription through the website or app. If you haven't already done so, I recommend giving this existing idea a ❤️ to express your interest in getting that option added to the service. In the meantime, I've gone ahead and sent you a copy of your latest receipt via email. I hope this helps! ... View more

@FrostLab I went ahead and created a new thread for you since you are reporting a couple of issues with the track Rockers by Kill The Noise. I have escalated this over to our curation team so they can help look into: The issue with incorrect lyrics showing The explicit version of this track playing on your station despite having your explicit filter on Thank you for reporting! ... View more

Thank you for reporting this, @WizzyWig6. I have passed this information along to our curation team so they can help further investigate. ... View more

@Sundaz It looks like your account is upgraded through Google Play. We have limited access to Google Play's billing system, and because they are a third-party vendor, we are unable to resolve this from our end. You'll need to contact the Google Play support team for further assistance. I hope this is helpful. ... View more

@sje32000 I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@hawkman33 My Thumbs Up playlist has now been added back to your collection. I hope this helps! ... View more

@Scassell815 Nice to see around the community. It looks like your subscription through Google Play may have ended on 09/03/25. Please visit your Google Play account for more information. If you have any questions, you can contact the Google Play support team for further assistance. For future reference, check out this thread for the various ways you can get in touch with our support team: How to contact customer service? Hope this helps. ... View more

@Kathysula1 Yes - I do see at the moment your account is set to our free, ad-supported service. We offer trials of Pandora Plus, Pandora Premium and Pandora Premium Family, but they are purely optional. You can always reject these trial offers, or if you do decide to check out a trial but don't want to be automatically billed, simply turn off auto-renewal so you aren't charged at its conclusion. (If you need help doing that, let me know.) We're happy to have listeners whether they are paid or free, but I hope this helps to clarify. Let me know if you have any other questions! ... View more