Thanks, @dblimo! I'll let our engineering team know.   ... View more

@Bheter6 Thanks for following up with that info. You also mentioned you were listening to a toddler station when you heard that ad play. What is the name of the toddler station you were listening to? Let me know. ... View more

@Bheter6 I'm happy to look into this for you, but I'll need a bit more information first. Could you tell me a little more? Please include as much of the below information as possible: What was the ad for? Do you remember the brand, product, event or website name? Do you remember anything specific that was said or mentioned in the explicit ad that played? Was it a visual ad, an audio ad, or a video ad with audio? What is the name of the toddler station you were listening to? What day did this advertisement play? Once I have more information about the ad, I can pass it along to our advertising team. We really appreciate your help with this!  ... View more

@Naughty_Kittyn @SandyM7077 @hoppusrussell We believe this issue is now resolved. Can you please confirm that your playlists are now showing in your collections again? Thanks for the help! ... View more

@shannon333 Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! ... View more

@Nickoli423 It doesn't look like your images came through. In order to attach an image, you will need to open this Community thread in a web browser, and click on the camera icon located in the Reply box:  Thanks again for your help with this! ... View more

@hoffy9 I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@123storms Could you tell me a bit more about what is happening? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@kiwisoup This thread is specific to adding tracks to your My Thumbs Up playlist. That playlist is only accessible for Pandora Premium users, and I'm showing your account is upgraded to Pandora Plus. Can you please clarify with me what you are running into issues with? Let me know. ... View more

@Solomonspapa Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing?  Thanks for working with me on this. 🤝 ... View more

@Nickoli423 The next time any tracks you know you've thumbed up for sure no longer show as highlighted, can you please do me a favor and grab screenshots of those and send them in a reply to this thread? Thanks for working with me on this. 🤝 ... View more

@Funky_Joe Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? You can attach a screenshot by clicking on the camera icon in the Reply box: Thanks for working with me on this. 🤝 ... View more

Thanks for providing us with that information, @dblimo. I will have our engineering team look into this. We appreciate your patience in the meantime! ... View more

@murraytina78 Could you tell me a bit more about what is happening? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing?  Thanks for working with me on this. 🤝 ... View more

@Nadnerb_YT I moved your post over to the Desktop space. The issue you were experiencing yesterday should have been resolved. Could you tell me a bit more about what is happening? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

Thanks for following up, @CriminalHades79. I recommend running through these troubleshooting steps if you haven't already done so: Chrome Troubleshooting If the same Bounty ad plays and cuts off the song you are listening to, please reply back to this thread and let me know. ... View more

@Jodwop I moved your post over to this existing thread: Switch to Premium Family while on Google sub Check out the accepted solution for more information around switching from an individual Premium subscription through Google Play to a Premium Family subscription directly through Pandora. In the meantime, I have also created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. ... View more