@Richmond99 I ended up separating your posts into its own thread since what you are experiencing is different than the original thread this was posted on. I have escalated your feedback over to our engineers so that they can take a closer look. Keep an eye on this thread as I will provide you with an update when I receive more information. Thanks for your patience in the meantime! 🤝 ... View more

@GTnH Thank you for confirming that with me. I have escalated this over to our engineers so they can take a closer look. Please keep an eye out on this thread as I will provide you with an update here when I receive more information. Thanks for your patience in the meantime! 🤝 ... View more

@GTnH Thanks for following up with that. I'd like to escalate this over to our engineers, however I'd like to first confirm if you can still successfully stream Pandora through Alexa by asking Alexa to play something by voice? To clarify, is the only issue that you are unable to "browse Pandora" within the Alexa app? Let me know. ... View more

@Jackrabbit I moved your post to this thread since you are also running into buffering issues when streaming Pandora on your desktop computer. It sounds like the issue may be related to the network you're using to connect to Pandora since it is happening across all browsers. Please try connecting your device directly via an Ethernet cable and see if that helps. If there is no change, try rebooting your connection:  Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube? You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves. Thanks for working with me on this. 🤝 ... View more

@pamelarae05 I moved your post to the Desktop space since the original thread you posted on was specific to Onkyo receivers. Buffering on your desktop computer: Could you tell me a bit more about what is happening? Aare you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Can you provide me with a screenshot of what you're seeing? +++++++++++++++++++++++++ Buffering on your Android phone: I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices If you continue to experience buffering issues after running through those troubleshooting steps, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝 ... View more

@nosmatt Thanks for sharing your introduction with us. 😁 Feel free to tag myself or any of the other moderators (@AlyssaPandora @TannerPandora)  in a post if you ever have any questions.  Hope we continue to see you around the Community some more!  ... View more

@GTnH Thanks for sending that over. Do you see an update available for the Alexa app? Here's how to update the Pandora app on your Android device: Open the Google Play Store app. Touch the menu icon in the upper left and select My apps & games. Apps with available updates are labeled Update. Choose any appropriate apps and tap Update. Tip: In some cases, you may need to restart your device to update an app. Let me know if this helps.  ... View more

@Eighthnote74 To clarify, are those unwanted stations accidentally getting created by Alexa when you request to play one of your existing stations? Or is this an issue with an unauthorized user accessing your account and creating the stations? If you think someone is accessing your account, let me know and I can escalate this over to our support team so they can further assist. ... View more

@GTnH I do not see any attachments in your original message - I also checked with our support team, and they aren't seeing any prior contacts from you regarding this issue. Can you please attach a screenshot of the error message you are seeing in a reply to this thread? Thanks again for working with us on this. 🤝 ... View more

@rhyjack This issue is usually specific to the network you're using to access Pandora, or due to an error on the device itself. First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete. If you're still having the same problem, then please try a few standard network troubleshooting steps: Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps. Try rebooting your modem and router and restarting the device. Try removing and re-adding the app (if this is possible on your device). You can also contact the manufacturer directly to troubleshoot your specific device and settings. Hope this helps. Let me know how it goes. ... View more

@movwilliams Nice to see you around the Community. 👋🏽 Here are a few things to check: Pandora has a separate volume control. Make sure it isn't all the way down, the volume control is located in the bottom right corner of the Pandora page. If that's not it, make sure you are plugged into the main speaker outputs of your sound card. Sometimes there are two outputs. Pandora may only play from one of them on machines with some sound drivers. Updated drivers have fixed this for many listeners. If on a Windows machine, make sure that the "Wave Balance" volume is set at least 50% on your advanced volume control window. This is accessible by double-clicking the speaker in the lower-right corner of your screen. Let me know how it goes. ... View more

@Ava1 Thanks for sending that over. It looks like that content by White Noise (Sleep Sounds) was removed from our catalog. Although the majority of the songs in our collection will be eligible to be played without restrictions, you may encounter a portion of songs that are unavailable due to our current licensing restrictions. In the meantime, you can add similar songs/artists to that playlist to emulate the type of music you want to hear. We are continuously working on increasing the amount of songs which can be played on stations, on-demand, or offline. Our intention is to provide enough music you enjoy to avoid any inconvenience around this. I've made a note for our curation team that you reached out to us about this. We apologize for any inconvenience in the meantime.   ... View more

@Vpugh88 Who is your mobile phone provider? To clarify, did they send you an email notifying you of a promotion with Pandora? Let me know. ... View more

@FabledPanic If you haven't yet already, I recommend running through the troubleshooting steps @AlyssaPandora suggested in her message above as this may resolve the issue you are having with the dark screen. If that doesn't help, I'd like to report your feedback to our engineering team. Can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝 ... View more

@Roygbiv Glad to hear things are back up and running again. While I am not aware of any updates that were made, if this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! 😁 ... View more