@VeraJScarlotti Thanks for getting back to me with that information. Try running through these troubleshooting steps for your iPad as they should resolve the issue.  If this doesn't help, please write back with the following: The make and model of your TV Do you connect directly to your TV from your iPad, or is Pandora connected through a separate device? (ex: DirecTV, Blu-ray player, etc.) Let me know. ... View more

@VeraJScarlotti Nice to see you around the community. 👋🏽 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot/screen-recording of what you're seeing?  Thanks for your help with this! ... View more

@JhonnywithaD209 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot/screen-recording of what you're seeing? Let me know. ... View more

@Shos Sorry for the trouble. Could you tell me a bit more about what is happening? Does your collection disappear when signing into your account on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Let me know. ... View more

@rafigomes I moved your post to this thread to keep the community tidy. Check out the accepted solution to this thread for more information around using the thumbs down feature on alternate versions of songs. Hope this helps!  ... View more

@Mela1996 Nice to see you around the community. You can view your renewal/expiration date and manage your auto-renewal option by visiting this link from a computer. Hope this helps!    ... View more

@love2 @Aeto Thank you for your introductions, and welcome to the community!  My personal favorite feature of Pandora would have to be Pandora Modes - Arist Only Mode in particular, where only songs from the artist headlining your station will play.  Check it out! 😎 ... View more

@caninekopz I moved your post to this thread since it sounds like you are also having trouble with music stopping. We believe the problem was resolved in our latest app version. Please try updating the app on your device and let us know if you continue to encounter trouble. Here's how to update the Pandora app on your Android device: Open the Google Play Store app. Touch the menu icon in the upper left and select My apps & games. Apps with available updates are labeled Update. Choose any appropriate apps and tap Update. Tip: In some cases, you may need to restart your device to update an app. +++++++++++++++++++++++++ If you continue to experience issues with this after updating, please try running through these additional troubleshooting steps for your device. Let me know how it goes. ... View more

@geoovermann Nice to see you around the community. Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot/screen-recording of what you're seeing?  Let me know. ... View more

@dkearns It may help to try upgrading from a different browser (Ex: Google Chrome or Firefox) to see if you have better luck resubscribing there. In the meantime, I will also have someone from our support team send you an email to look into this further with you.  Keep an eye out for their message. 📬 ... View more

@MOHLovesAlaska Happy to hear things are up and running for you again. Enjoy the music! 🕺🏽🎶 ... View more

 @jrhamilt I moved your post to this thread since you are experiencing a similar issue - I am also including @MusicFan0031in my reply to your message. Thanks for your patience - I reached out to some of our engineers for some clarification around this. We have a functionality with Alexa where it will create new stations and delete the oldest ones on the account to help avoid hitting the station limit.  Unfortunately, it seems that this feature is no longer looking at when the station was last listened to, so it's causing some trouble. This is something they are aware of and currently working on a resolution for.  In the meantime, if you ask Alexa for those stations, she will recreate them for you. Thanks so much for your patience while we work to resolve this. ... View more

@Detective9 I moved your post to this thread since you had a similar question. How many people/relatives can use an individual Pandora Premium subscription: To clarify, you can play your account on any supported computer or device you own, however, only one person can listen at a time on your account. If our system detects that your account is playing on more than one device at the same time, you will be notified with an audio and/or display message that pauses your music. Creating additional profiles for an account: There is not currently a way to create additional profiles for an account.  Alternatively, you could play music from multiple Pandora accounts if you upgrade to the family plan. Pandora Premium Family allows you to upgrade up to 6 unique Pandora Premium accounts, and use all 6 of them simultaneously. You can find additional information on the Pandora Premium Family subscription here.  *Please note you must be at least 21 years of age to purchase this subscription and be the master account holder. ... View more

@Codelaryna @MOHLovesAlaska @armida759 @Sole872 If you were experiencing playback issues on your devices, we should be back up and running. Please give it another try and let us know if you run into issues. Thanks for your continued patience.  ... View more

@Jake6984 I had someone from our support team take a look and it does appear you recently signed up for the 6-month trial of Pandora Premium at the cost of Pandora Plus. When you signed up for our six month trial of Pandora Premium at no additional cost, you did not actually have six months left on your paid Plus subscription. Since an active Plus subscription is required in order to continue to receive Premium at the Plus rate, we will renew your regular Plus subscription on your regular billing date, even though you were still enjoying the benefits of Premium. Despite this charge, you'll still have access to Premium features for the remainder of your six month trial. At the end of the six month trial you'll be charged a prorated amount for your continued Premium subscription. This prorated amount is calculated by considering how many months of Plus you will forfeit when your Premium trial transitions to a normal Premium subscription. We take the total cost of those forfeited months and subtract it from the normal Premium rate of $109.89. Should you decide to continue your annual subscription in following years, you'll be charged the standard Premium rate. I hope this helps to clarify things a bit. If you'd prefer to cancel your trial completely or return to Plus at the end of the six months, just let me know. To view all of your options personally, make sure you are logged into your Pandora account and visit this link from a computer. Just click Switch Plans to see your options and to make changes. Thanks again for reaching out. ... View more