Hi @HerbaLicious!  Can tell me a little more about your experience?  The make and model of the device this is happening on? What happens when you try to skip an ad?   Keep in mind there is a skip limit. This allows us to balance royalty costs with our desire to maximize access to free listening on Pandora. A skip is counted when you skip a track, Thumbs down a song or tell us "I'm tired of this track". ... View more

Thanks for confirming @Adubs  and @Scrapmaster87!  ... View more

Hi @Rayjc1005! Thanks for posting. I've enabled a trace on your account to help me investigate. Can you do me a favor and please take a picture of what you're seeing when you try to listen to Pandora on your stereo. Could you also let me know the following: Is your device equipped with Android Auto? How are you connected to your car? (Bluetooth or USB) What is the make and model of your mobile device? Thanks! Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

Hi @JloCle! Are you accessing the Pandora integrated app within your Volvo's head unit or are using CarPlay/Android Auto? If it's the integrated app, can you confirm that the WiFi hotspot within your vehicle is active? ... View more

Really happy to hear that, @Nancyjh! 🎉 Let me know if it happens again. ... View more

Hi @Clint623! Thanks for the follow up. Were you able to try connecting with Bluetooth? Did you experience the same issue or just with USB? ... View more

Thanks for confirming, @nomadsoup!  ... View more

Hi @nomadsoup! Thanks for posting. Sorry for the delay. I'll message you privately here on community to confirm your contact details. You may receive a notification through email, but please be sure to respond directly through community.  Thanks! ... View more

Hi @quesofresco! Thanks for posting to community! Looks like you've reached out to our User Support team via email. To avoid confusion or duplicate troubleshooting steps, I recommend following up with them directly.  However, feel free to post any resolutions here. Thanks! ... View more

@GaryStephens650 We don't offer phone support but you can reach our User Support team via email.  In the meantime, I'm happy to help here on community. Could you tell me a bit more about what is happening? Please include the make and model of your device.  ... View more

Hi @Nancyjh! Thanks for posting to community. Congrats on your new car! 🚗 Just wanted to clarify which app you're using.  In Subaru, the Pandora app is integrated into the head unit of your vehicle (PandoraLink). However, if your vehicle is equipped with Android Auto, you can also access the Pandora app through the Android Auto app, like you mentioned in your post. Android Auto will appear a little different than PandoraLink Can you confirm which one you're using? When connecting your mobile to your Subaru and using PandoraLink, you may see an Accessory Screen pop up on your phone that asks that you use the head unit. If you don't see this notification, but are still connected, then you're using Android Auto. Also, do you notice any similar issues connecting to other bluetooth devices, such as speakers? I see that you're on the latest version of Pandora, can you let me know the Android OS you're on? If you need help finding this, let me know.  Thanks! ... View more

Happy to help, @lottie42!     ... View more

Hi @franciscorthorn! Thanks for posting to community.  A sleep timer is currently not a feature of the Pandora app on Roku. The best way to get ideas like this heard is by submitting a feature request in the Feature Request Board. There you can search and vote for current feature requests, or submit a new one.  I'm not sure which Roku device you're using, but I did find info for a sleep timer on Roku TVs from Roku's support page.  If you're using a different device, I would reach out to Roku Support for more help.    ... View more

Hi @lottie42! Thanks for posting.  If you push the play/pause button on the Apple remote, it should stop the music.  I listen on my Apple TV sometimes and even when I'm not in the Pandora app I've pressed pause and Pandora will stop playing.  Let me know if you're still having trouble.  ... View more

Hi all! Thanks for confirming. Since this is a little different than the experience of other users on the previous thread. I've created a new thread: Yamaha - T-Mobile ad-free weekend results in "Access Error" message I've created a ticket and passed your experiences along to our engineering team for further review. For anyone else that may be running into this, feel free to post in this thread and I'll add you to ticket.  Thanks you all for being part of community! ... View more

Hi @rickemmanuel @Jreadytx @ca_spin @aalvarado1 - Thanks for posting!   @rickemmanuel  and @Jreadytx  Do you only get the "Access Error" when trying to redeem the T-Mobile ad-free weekend? Otherwise, you're able to access Pandora without issue?   @ca_spin and @aalvarado1 Can you confirm if you're receiving this error when trying to redeem the T-Mobile ad-free weekends?  ... View more

Hi @robertmoore0012!  At this time, removing your receiver from your account can only been done on my side. I've gone ahead and removed the association. When this takes affect, you'll automatically logged out. This may not happen instantaneously, please be patient.  After running through the set up again, if you still have trouble playing those stations. Can you let me know a couple of more examples you're having trouble with (in addition to Hipster Cocktail Radio). Thanks! ... View more

Hi @BuzCrusty! Thanks for posting to community.  Can you let me know the model of your Chumby? Is this a newer device or older device? In the meantime, let's try to run through the activation process again. Please use the following steps to activate your Chumby: Launch the Pandora application. Select New User. An activation page will appear with a code - leave this code up on the device screen as you continue. From the web, visit www.pandora.com/[brand of device] and enter the activation code there (e.g. www.pandora.com/chumby). Finally, select Continue on the in-home device. Let me know if you still get the same error.      ... View more