About TannerPandora

TannerPandora · ‎01-05-2022

Hi @tlspiegel1! I've enabled a trace on your account to help investigate. I'd like to remove the Grace Digital device association with your account and have you go through the set-up again. If you're up for this let me know.

TannerPandora · ‎01-05-2022

Pandora Update 1/5/21: Hi all! We now believe this has been resolved. We recommend that you power cycle your device (i.e. turn off the device, wait a few minutes and then turn back on) and then try Pandora once again. If you continue to have trouble, please let us know. Hi all! Thanks for posting your experience. I've passed your reports along to our engineering team for further investigation. At this time I do not have any troubleshooting steps to provide. If you're experiencing a log in/connection error or unexpected error message, please let me know the following information so that I may include this in the report. What is the make and model of device(s)? What happens when you open Pandora? If there is an error message, what does the error message say? Thanks for your patience in the meantime.

TannerPandora · ‎01-05-2022

Hi all! Thanks for posting your experience. I've passed your reports along to our engineering team for further investigation. At this time I do not have any troubleshooting steps to provide. If you're experiencing a log in/connection error or unexpected error message, please let me know the following information so that I may include this in the report. What is the make and model of device(s)? What happens when you open Pandora? If there is an error message, what does the error message say? Thanks for your patience in the meantime.

TannerPandora · ‎01-05-2022

Hi @llavelle! Thanks for the follow up, sorry to hear this is happening. Can you tell me a bit more about your device? What is the make and model?

TannerPandora · ‎01-04-2022

Pandora Update 01/04/22: Hi all! Thanks for posting your experience to community. We're aware of this connection issue and believe this has now been resolved. If you continue to have trouble, please create a new post referencing this one. This post will be closed from further comment to keep the community tidy. Thanks for being part of the community!

TannerPandora · ‎01-04-2022

Pandora Update 01/04/22: Hi all! Thanks for posting your experience to community. We're aware of this connection issue and believe this has now been resolved. If you continue to have trouble, please create a new post referencing this one. This post will be closed from further comment to keep the community tidy. Thanks for being part of the community!

TannerPandora · ‎01-03-2022

Hi @gigrktek! Thanks for posting, sorry to hear this is happening. When it flickers, does the log in disappear, or the screen turns grey or black?

TannerPandora · ‎01-03-2022

Hi @rporter25! Thanks for posting, sorry to hear this is happening. I've moved your post over to an existing thread we have here on community. I've gone ahead and included your information on our ticket. We currently still investigating this behavior with Xfinity devices. Thanks for your patience in the meantime.

TannerPandora · ‎01-03-2022

Hi @Sadeyes1970! Thanks for posting! The screensaver on Apple TV is an Apple feature. You should be able to adjust or edit the screensaver options from your Apple TV. For specific steps, I would reference Apple's TV Users Guide here.

TannerPandora · ‎12-30-2021

Hi @microsvc! Thanks for the info. I had previously passed along this information to our engineer team for further investigation. I've update the report with your recents posts. Thanks for your patience while we investigate.

TannerPandora · ‎12-30-2021

Hi @diana_pac! Thanks for posting to community! Could you provide the following information: What is the make, model and year of your vehicle? If you have an aftermarket stereo, what is the make and model of that device? What is the make and model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)? How is your smartphone connected to your car? (Bluetooth, USB, Aux) Is your vehicle are you connected to Android Auto, Apple CarPlay, or PandoraLink? Have you experienced this issue only when in the car, or also when listening on your phone outside the car? Let me know and I'll follow up. *Use your mobile device only when conditions allow and as permitted by applicable law.

TannerPandora · ‎12-30-2021

Sounds good, @robross0606! FYI with the New Year holiday approaching, our response times may be longer than usual. Thanks for your patience in the meantime!

TannerPandora · ‎12-30-2021

Hi @robross0606! I removed the device myself and can confirm that the device was removed. From my end I can see the only connection with an Onkyo is from today (12/30). But it sounds like you're automatically be logged in regardless of this. There may be another problem. I'll remove the connection again, I would recommend power cycling your Onkyo by unplugging it, letting it sit for 5 minutes and then plugging it back in. I've removed the connection today, 12/30 around 9:50am PST. Let me know how it goes.

TannerPandora · ‎12-28-2021

@robross0606 So it looks like the association had been removed prior, but I can remove it again if you're still having trouble. I see @AdamPandora passed along your information already. I'll just update with that note that you continue to have trouble.

TannerPandora · ‎12-28-2021

Glad to hear it, @Danirobo612! Happy New Year! 🎉

TannerPandora · ‎12-28-2021

Hi @robross0606 - I checked your account and I see one Onkyo device connection from 12/24. Was this the first time you connected your device to your Pandora account?

TannerPandora · ‎12-28-2021

Hi @gdhauler! Consider it done. When this takes affect you'll automatically be logged out. Let me know how it goes.

TannerPandora · ‎12-23-2021

Hi @dceppos! To clarify, are you trying to edit your Shuffle selection from your TV or trying to start Shuffle? Can you tell me the make and model of your TV?

TannerPandora · ‎12-22-2021

@Danirobo612 Other users have found some success with the following troubleshooting steps, let me know if you'd like to try this. The first step is removing the device association from your Pandora account. When this takes affect, it will automatically log you out and you'll need to go through the set-up again. Unfortunately, signing out isn't possible on your end, however, I'm happy to manual remove this Yamaha association for you. After being logged out, the following networking troubleshooting steps may also be helpful. Shut down your Yamaha completely; Unplug your modem and router, wait 10 minutes, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your Yamaha back on and try Pandora again. Let me know and I'll get started.

TannerPandora · ‎12-22-2021

Hi @microsvc! Thanks for the picture. Sorry for the delay, I've been out of the office. For GM vehicles, a WiFi hotspot is required to stream music in the vehicle. Can you please verify that the correct streaming hotspot is active and working correctly. I believe music streaming plan is called the 'App Access plan', however, I would reach out to the dealership directly for confirmation and further help around this.

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