Thanks for letting me know, @SherryC! I'm going to send you a private message here on community. You may receive an email notification about this message but please reply directly on community.  Thanks! ... View more

Hi @KathieQuack  Happy to troubleshoot with you. From my original follow up above, can you let me know the following: Does this happen after the same amount of time as elapsed? (e.g. one hour of playback) Does the Pandora app close and Xfinity returns to normal TV / menu screen or does the TV turn off as well? While the trace is enabled, I'd like to remove the Xfinity association with your Pandora account and have go through the set-up process once more. If you're up for this, let me know and I'll remove the association.  @SherryC Thanks for posting!  I checked the Pandora account associated with your community profile and I don't see an Xfinity device associated, just an Android mobile device.  Is it possible that you have another Pandora account? If so, I'll message you privately to retrieve any other emails that may have been used.  ... View more

Hi @skendig - thanks for following up and for including the screenshot.  That is definitely an odd experience. I've gone ahead and created a ticket and passed your info along to our engineering team to further investigate.  I'm not sure if you have the desktop app set-up on your PC but was wondering if the same thing happens there. If you don't have the desktop app and want to test this you can find the Pandora app in the Windows Store on your device. Search for Pandora in the upper right corner and click Get to install. Downloading any app from the Windows Store will require that you have a Microsoft account and password. The email address and password for your Microsoft account may be different than those on your Pandora account. Note: At minimum, you'll need Windows 10 to use this app, but we recommend updating your system to the latest Windows version available to you. You can find more information on how to do this here. Thanks for your patience while we investigate.  ... View more

Glad to hear it, @derby1! Thanks for following up. Have a wonderful Sunday! ... View more

Hi @Nikkyc36! Thanks for posting to community! Does this happen when you're listening to your collection filtered by Songs or are the songs you're having trouble with playing in a playlist or station? If it's a playlist or station, can you let me know the name and also the device that you are using? Keep in mind, you may encounter a portion of songs that are unavailable or labeled "Radio Only" due to our current licensing restrictions. If this is the case, you can create a station that will play similar songs and artists, based on an artist or a particular song. Let me know! ... View more

Hi @Eric7765! Thanks for posting to community. The previous thread was specific to playlists, I've moved your post over to an existing thread: How to Shuffle Stations For steps on how to shuffle your stations on a mobile device or the web, take a look at the accepted solution found here.  Let us know if you continue to have trouble.  ... View more

Hi @Tfgingras - Welcome to community! Thanks for posting your experience.  I created a ticket and passed your info and experience along to our engineering team. Can you confirm if you were able to try the troubleshooting steps above? Let me know. Thanks! ... View more

Thanks @johnveik - I'll follow up with you in a PM on community. Keep in mind, you may receive an email notification for this message, but please be sure to respond directly on community.  Thanks! ... View more

Thanks for participating, @Drewski1215  I'll follow up with you in a private message here on community. You may receive an email notification of this message, but please be sure to respond through community.  Thank you! ... View more

@bfisch11 I've passed this along.  The biographical and lyrical info on Pandora comes from partner services. Our partners at LyricFind provide us with lyrics, and our partners at TiVo take care of our biographies and album descriptions. Sometimes there's a little error in how we match our collection to theirs, and this can cause the issues you're seeing. Thanks for letting us know.  ... View more

Hi @skendig! Thanks for posting.  Do you mean that the artist associated with the albums do not show under the artist tab? Can you let me know the make and model of device you are using? Additionally, can you please take a screenshot of what you're seeing. Thanks for the help! ... View more

Hi @JudyW! Thanks for participating. I'll follow up with you in a private message here on community. You may receive an email notification of this message, but please be sure to respond through community.  Thanks! ... View more

Hi @johnveik! Thank you for your detailed post. I've included this info on our ticket. Would you be interested in working with the Samsung team directly? If so, let me know, and I'll reach out via private message for more details.  Thanks for your patience in the meantime!  ... View more

Hi @jengo1! Sorry for the delay.  Thanks for posting that information, it's very helpful! I see that you were able to log back in. Just wanted to make sure everything is working properly or if you're still having trouble? ... View more

Hi @KayGeezy! Happy Thursday! Not awkward at all! 😊 I'm going to create a support case for you with our User Support team. They may be able to help with this. I've gone ahead and created the case. Someone will follow up with you via the email associated with your Pandora account. Please be on the look out for their reply.  We'd love to hear what the song was playing! (Only if you feel like sharing) 😁 ... View more