About TannerPandora

TannerPandora · ‎06-16-2021

Thanks for posting your info @Jeremy2112 @Cavallino. I've added your info to our ticket.

TannerPandora · ‎06-16-2021

Hi @the_sexy_esthi! Thanks for posting your experience to community. Sounds like you've already tried some troubleshooting prior to reaching out. I've gone ahead and reported this to our engineering team and passed your info along for further investigation. Thanks for your patience while we look into this.

TannerPandora · ‎06-15-2021

Glad to hear it, @Chris2699! Let me know if you have trouble again in the future. Happy Tuesday! 😄

TannerPandora · ‎06-15-2021

Hi @Lungdoc! Welcome to community, thanks for posting. 👋🏻 Since individual manufacturers are responsible for the implementation of the Pandora application, some devices may lack features found in our mobile app. I've noted your feedback around this, but also suggest contacting Onkyo directly for further help.

TannerPandora · ‎06-14-2021

Awesome! Glad to hear it, @CockerMom! 🎉🙌🏻 Have a wonderful week! Enjoy Pandora! 🎧

TannerPandora · ‎06-14-2021

Hi @elahulemur! Thanks for posting your experience to community, sorry for any trouble listening. We are aware of an issue that may have caused some playback stopping or error message to appear. We believe that this has been resolved. Would you mind trying again and letting us know if you're still having trouble?

TannerPandora · ‎06-14-2021

Hey @UB! Thanks for posting. We are aware of this issue that may have affected Sonos device but believe this has been resolved. Would you mind trying again and letting me know if you're still having trouble?

TannerPandora · ‎06-14-2021

Awesome! Glad to hear and thanks for following up, @George_Parr 🙌🏻

TannerPandora · ‎06-14-2021

Hi @George_Parr! Thanks for posting your experience, and sorry for any trouble playing Pandora. We are aware of this issue that may have affected Sonos device and now believe it has been resolved. Would you mind trying again and letting me know if you're still having trouble? Thanks for listening!

TannerPandora · ‎06-14-2021

Pandora Update 6/15/21: We believe this issue has been resolved. I am closing this thread from further comments. If you experience this issue again in the future, please create a new post and reference this existing thread. Thank you for being part of community! Pandora Update 6/14/21: Hi all! Thank you for posting your experience with Roku. Sorry for any trouble listening to Pandora. As some of you have already confirmed, we now believe that this has been resolved. If you continue to have trouble, please let us know. Thanks for posting!

TannerPandora · ‎06-14-2021

Pandora Update 6/15/21: We believe this issue has been resolved. I am closing this thread from further comments. If you experience this issue again in the future, please create a new post and reference this existing thread. Thank you for being part of community! Pandora Update 6/14/21: Hi all! Thank you for posting your experience with Roku. Sorry for any trouble listening to Pandora. As some of you have already confirmed, we now believe that this has been resolved. If you continue to have trouble, please let us know. Thanks for posting!

TannerPandora · ‎06-14-2021

Pandora Update 6/15/21: We believe this issue has been resolved. I am closing this thread from further comments. If you experience this issue again in the future, please create a new post and reference this existing thread. Thank you for being part of community! Pandora Update 6/14/21: Hi all! Thanks for posting your experience to community. Sorry for any trouble while listening to Pandora on your Apple Watch. We now believe this has been resolved. Please try playing Pandora once again. If you continue to have trouble, let us know! Thanks for being part of community!

TannerPandora · ‎06-14-2021

Pandora Update 6/15/21: We believe this issue has been resolved. I am closing this thread from further comments. If you experience this issue again in the future, please create a new post and reference this existing thread. Thank you for being part of community! Pandora Update 6/14/21: Hi all! Thanks for posting your experience to community. Sorry for any trouble while listening to Pandora on your Apple Watch. We now believe this has been resolved. Please try playing Pandora once again. If you continue to have trouble, let us know! Thanks for being part of community!

TannerPandora · ‎06-14-2021

Pandora Update 6/15/21: We believe this issue has been resolved. I am closing this thread from further comments. If you experience this issue again in the future, please create a new post and reference this existing thread. Thank you for being part of community! Pandora Update 6/14/21: Hi all, thanks for posting your experience. We now believe this has been resolved. If you haven't already, please try playing Pandora again on your TV. If you continue to have trouble, let us know!

TannerPandora · ‎06-14-2021

Pandora Update 6/15/21: We believe this issue has been resolved. I am closing this thread from further comments. If you experience this issue again in the future, please create a new post and reference this existing thread. Thank you for being part of community! Pandora Update 6/14/21: Hi all, thanks for posting your experience. We now believe this has been resolved. If you haven't already, please try playing Pandora again on your TV. If you continue to have trouble, let us know!

TannerPandora · ‎06-12-2021

Hi @CockerMom! Thanks for following up in the PM with that additional info. I'm going to continue in this thread just in case anyone else has a similar problem they can follow along. I checked the account, and I do see that the account is upgraded to Pandora Plus and has 34 active stations. I'm not sure why only 6 stations are viewable on the TV. If you're able to send me some pictures of what you're seeing, that would be great. You can post pictures directly in your response here on community. In the meantime, I've enabled a trace on the account and I'd like to start with some troubleshooting steps. First make sure your TV has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete. For steps on how to update the firmware I would refer to the owners manual for the TV itself. Then try removing the Pandora app and re-adding the app (if this is possible on your TV).

TannerPandora · ‎06-11-2021

Hey @CockerMom! Thanks for getting back to me. Unfortunately, that email is a notification email that just lets you know I sent you a message on community. Can you please reply directly to the Private Message from your Inbox within your community profile. The inbox looks like an envelope and is located in the top right corner of the page, next to your profile logo. Here's an example: Sorry for the confusion!

TannerPandora · ‎06-10-2021

@el49 check out #throwbackThursday! 🎧

TannerPandora · ‎06-10-2021

@ErickPandora Check it out! 😎

TannerPandora · ‎06-10-2021

Pandora Update 6/10/21: Thank you everyone for posting your experience! Our engineering team is currently investigating this issue and are working on a fix. If you are experiencing this and would like to be added to our ticket, please include the following information in your post: Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) I'll continue to post updates in this thread as they are made available to me. Thank you all for your continued patience in the meantime.

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