Hey @theribguy! Just wanted to follow up. I've been speaking with an engineer who has been looking into this and we've hit a wall. They took a deep dive and we can see the communication from Alexa to Pandora to retrieve music, however, Amazon sends us a notification that they have paused playback, with no errors. This is when we think the music stops for you. Unfortunately, we aren't able to tell if this is Amazon requesting the pause or if it's coming from Bose. Since the interaction between Bose and Alexa is hidden from us we aren't able to troubleshoot further.     ... View more

Thanks for the follow up and for the feedback @Seangil86! It sounds like Google was confused about the artist request, since the names are so similar. I'm not aware of any changes on our end. In my experience with Google Home, Alexa and Siri, it's often best to be specific as possible, it leaves little room for the request to be mis-interpreted.  I'm currently experiencing an issue where my Google Home will only play playlist and I can't get it to play a station even after I've specifically requested which station. 😔 In the meantime, I've shared your experience with our products team / Google. We're always looking for ways to improve and this type of feedback helps.  Thanks for being part of community! ... View more

@MetalRider Thanks for trying that out.  Unfortunately, I don't have any other troubleshooting steps I can offer. Pandora does not support Wear OS and the app is no longer available for download in the Google Play Store.  If you've previously downloaded the app to your watch, you'll continue to have access but we can't predict the behavior you’ll experience. You may find that it does not function as well as other devices. In the meantime, I’ve passed along your feedback. ... View more

Hi @Jtconte! Thanks for posting your experience with your Samsung TV Manufacturers are usually responsible for the implementation of the Pandora application on their devices. Some devices may lack similar functionality you'd find on others, like Roku.  Samsung offers about 8 varieties of remotes and the functionality varies depending on the TV, in most cases, using the 'Home' button should return you to either the menu or live TV.   In the meantime, I've passed on your feedback to our products team. I would also recommend creating a Feature Request, this is the best way to get feedback or ideas heard.   ... View more

Hi @Runzachrun! Thanks for posting.  I'd recommend checking the battery optimization settings for your Android. This setting can cause performance issues or interfere with playback when the app is backgrounded. Due to the sheer volume of Android devices, we are unable to provide step by step instructions for each and every device. I recommend looking up the steps to manage battery optimization for the specific make and model of your device and disable this for the Pandora app. If you own a Samsung device, you may also want to check your Sleeping Apps settings. ... View more

Hi @StLGal! Thanks for posting your experience.  Would you be able to take a screenshot of what you see from the Pandora page on the Amazon app store? If you need steps on how to take a screenshot, let me know.  Also, could let me know the model and system version? Model (e.g. HDX, HD7): System version*: *To find the system version, swipe down from the top of your screen and select More. From there, select Device, then About, and view the System Version ... View more

Hi @jenniamysuzy! Thanks for posting. Sorry to hear this is happening. If you haven't already, I would recommend rebooting your modem and router. It doesn't hurt and we can check that off the troubleshooting check list.  Are you able to delete Pandora and reinstall it on your Tivo mini? If you can, I would also try that. I can also remove the device association with your account, and we can run through the set-up process once more.  Let me know if you're interested in removing your device association. For your computer, can you tell me a little bit more about what is happening?  Are you able to open Pandora on Chrome or does it freeze? Does it appear to play, but no sound? Do you get any error message? If so, what does it say? To check if this is a browser-related issue, can you try another browser like Firefox?  Does the same thing happen on the desktop app? You can install the Pandora desktop app for Mac computers here In the meantime, I would recommend trying these troubleshooting steps for Chrome.  ... View more