About TannerPandora

TannerPandora · ‎05-03-2021

Hi @jdcorey! Thanks for posting To clarify, Pandora does not have an app available for Samsung devices on Tizen OS. It sounds like you may be using an unauthorized third party app that’s in violation of our terms of service. With Samsung watches, we only support the device being tethered by a Bluetooth connection with your phone.

TannerPandora · ‎05-01-2021

Hi @Joeythekid! Thanks for posting. Can you tell me a little bit more about your phone and GMC? What is the model of your GMC? Are you using the stock stereo or aftermarket? If you have an aftermarket stereo, what is the make and model of that device? What is the make and model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)? Is your vehicle equipped with Android Auto or Apple CarPlay? Have you experienced this volume issue only when in the car, or also when listening on your phone outside the car? Have you tried in troubleshooting before reaching out? If yes, which steps have you tried? Let me know! Use your mobile device only when conditions allow and as permitted by applicable law.

TannerPandora · ‎05-01-2021

Hi @ReneWatwood65! Thanks for posting, sorry to hear you about. I'm happy to take a look, can you let me know some more info about your phone and car? What is the year of your Mini? Are you using a stock stereo or aftermarket? If you have an aftermarket stereo, what is the make and model of that device? What is the make and model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)? How is your smartphone connected to your car? (Bluetooth, USB, Aux) Is your vehicle equipped with Android Auto or Apple CarPlay? Have you experienced a similar issue connecting with other devices outside of your Mini? Use your mobile device only when conditions allow and as permitted by applicable law.

TannerPandora · ‎04-30-2021

Hi @dinaolmelak! Thank you for posting your kind words. ❤️ We love hearing this from our listeners! This is a great suggestion. The best place to get feedback like this heard is in our Feature Request board. I recommend posting your idea there. To learn more about how ideas become features, check out our FAQ: "How do requests become features?" Sorry to hear about the experience. If you haven't already, I would recommend trying some troubleshooting steps found here. If you continue to have trouble, please let us know.

TannerPandora · ‎04-30-2021

Hi @runforlife21! Thanks for posting your experience. Sorry to hear you're having trouble with Pandora on your Apple Watch. I've moved your post to an existing thread here, to keep things organized. Can you tell me a little more about your experience and your watch? Do the stations not download to your watch? Do they download but they are incomplete? Do they download but you're unable to play them? What iPhone model do you have? What Apple Watch model do you have? What version is your Apple Watch on? (Open the Watch app on your phone and go to General > About> Version) What Pandora version? (If you need help finding this, let me know.)

TannerPandora · ‎04-30-2021

Hi @kmarcat1! Thanks for posting your experience to community. Do you know how many thumbs you have on this station? I see that there are currently 95. I'm trying to investigate if the thumb is counted towards your station and not showing up as thumbed when playing or if it's not saving at all. I've enabled a trace on your account, can you replicate this again for me, while the trace is on. Also, can you share some example songs that you've thumbed up? Lastly, if you're using a web browser, can you try another browser. For example, if you're using Chrome, does the same thing happen on Firefox? Thanks for the help!

TannerPandora · ‎04-29-2021

@Camlegacy When you say finicky, do you mean that the volume bar doesn't seem to match the sound coming from the speaker? This is only when using Chromecast? When the music stopped did you get any message or notification?

TannerPandora · ‎04-29-2021

Hi @Camlegacy! Thanks for posting your experience. Can you let me know a little more about what is happening with the volume control when using Chromecast?

TannerPandora · ‎04-29-2021

Hi @GreyEagle06! Thanks for posting, sorry to hear you're having trouble with your Firestick. I've enabled a trace on your account. Can you try the following troubleshooting steps for me while this trace is enabled. Restart your device: If your device uses a power code, just disconnect the power cord (from the back of the device or from the power outlet), and then plug it back in. If your device is plugged into a port on your TV, disconnect from the TV. Clear your app data: From the Home screen, select Settings > Applications > Manage All Installed Applications; Select Pandora from the list; From here, clear the cache and/or data. This may help resolve various intermittent performance issues. Note: clearing data doesn't delete the app itself, but will log you out of Pandora. 3. Uninstall and Reinstall the app: From the Home screen, select Settings > Applications > Manage All Installed Applications. Select Pandora from the list. Click Uninstall. Reinstall the app by returning to the Pandora app detail page.

TannerPandora · ‎04-29-2021

Hi @daniellereetzi! For Plus subscribers, you should see a Shuffle Station within your station list. It may be towards the bottom of the list, thats where mine is. If you're still not seeing it. Let's try some troubleshooting steps: First, try restarting your Apple Watch. Press and hold the side button to power off, then do the same to power on again. If you are still having trouble, try the following steps to uninstall and reinstall the Pandora app on your watch: Go to the Watch app on your iPhone. Scroll down and find Pandora. Tap Pandora then disable the "Show App on Apple Watch" toggle. Finally, switch the toggle back on to begin reinstalling the app.

TannerPandora · ‎04-28-2021

Pandora Update 4/28/2021 - Hi everyone! Thank you for posting your experience with Apple CarPlay to the community. We believe this has been resolved with Pandora version 2104.1. If you haven't yet, please update the Pandora app on your iPhone to the latest release. If you continue to have trouble with playback with Pandora on CarPlay, please let me know. To update the Pandora app on your iOS device on iOS 13 or newer: Open the App Store application. Tap your Apple ID icon in the top right corner. Scroll down to the Pandora app. If an update is available, there will be an Update icon. If you're running a version older than iOS 13 on your device: Open the App Store application and tap Updates in the bottom right corner of the screen. If an update is available, an Update button will appear to the right of the Pandora icon. Tip: If no update is available, it will say Open to the right of the Pandora icon.

TannerPandora · ‎04-28-2021

Pandora Update 5/4/2021 - Hi all! I'm closing this thread and marking it as resolved. If you continue to have trouble with playback stopping when using CarPlay, please create a new post, referencing this thread. Pandora Update 4/28/2021 - Hi everyone! Thank you for posting your experience with Apple CarPlay to the community. We believe this has been resolved with Pandora version 2104.1. If you haven't yet, please update the Pandora app on your iPhone to the latest release. If you continue to have trouble with playback with Pandora on CarPlay, please let me know. To update the Pandora app on your iOS device on iOS 13 or newer: Open the App Store application. Tap your Apple ID icon in the top right corner. Scroll down to the Pandora app. If an update is available, there will be an Update icon. If you're running a version older than iOS 13 on your device: Open the App Store application and tap Updates in the bottom right corner of the screen. If an update is available, an Update button will appear to the right of the Pandora icon. Tip: If no update is available, it will say Open to the right of the Pandora icon.

TannerPandora · ‎04-27-2021

Thanks for doing that @theribguy! 😃

TannerPandora · ‎04-27-2021

Hi @Bluelagoon Are you having trouble with your LG phone? If so, can you let me know a little more about what is happening?

TannerPandora · ‎04-23-2021

@Kilkswitch Some audio systems are equipped with Android Auto, Apple CarPlay or PandoraLink. This software allows you to control Pandora via the head unit rather than your phone. If you're controlling Pandora through one of these systems the Pandora controls will default to the car's head unit when connected to your phone. There is not currently a way to turn this off. You'll want to use only a standard Bluetooth or aux connection. If you're using a standard bluetooth connection, and still having trouble, then try re-pairing the connection between your car and the phone. To remove the pairing, please go into the Bluetooth settings menu on your phone, find the appropriate connection, and select "Forget this device." Once you've done so, refer to the users manual for the steps to reconnect the car system to your phone.

TannerPandora · ‎04-23-2021

Thanks for checking that out @theribguy. I'm going to reach out to an engineer and Bose for further help with this. Can you do me one last favor, I've enabled a trace on your account. While the trace is enabled, can you please re-link the Pandora skill, then try again on one of the Bose devices and give us the time and date.

TannerPandora · ‎04-22-2021

@coolbreeze Are you getting the same error or is something different happening? I do see an LG associated with your account and is currently playing.

TannerPandora · ‎04-22-2021

Thanks @MOHLovesAlaska! 🎉🙂

TannerPandora · ‎04-22-2021

Thanks @Itsdemondeer! 🎉 🙌🏻

TannerPandora · ‎04-21-2021

@theribguy This is a tough one. 😄 Do you use the Bose skill with your speakers? If you do, can you disable and then re-enable the skill. Then, make sure it appears on the Alexa app, then try using the Alexa app to play something on your speakers (Pandora and another music service). If you're able to play another service but not Pandora, let me know.

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