Hi @cmnelson57! Thanks for posting.
Since this is happening on your computer versus an Android device, I've moved your message and created a new post in our Desktop Board.
Could you tell me a bit more about what is happening?
On your computer, are you listening from:
A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)
Let me know.
... View more