About TannerPandora

TannerPandora · ‎03-17-2021

Hi @Walt1! Since Pandora doesn't require a pin to connect via bluetooth devices, this is most likely a bluetooth pin that is set up through Samsung. Can you do me a favor and show me a picture/ screenshot of what you're seeing?

TannerPandora · ‎03-17-2021

Hi @CapnCavman! When Pandora plays is it playing the same song on the phone and the speaker/car or different songs? Does this only happen when connected with bluetooth or with USB too? I'm going to start a trace on your account, let's start with clearing the app data on your Samsung. I'd like to see if anything shows up in the trace log. Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Let me know how it goes.

TannerPandora · ‎03-17-2021

Hi @fredk @Agillism @RebeccaMc! Thanks for posting your experiences, sorry to hear this is happening. We're aware of the issue and are investigating. I've gone ahead and added you to our ticket. I'll post updates as they are made available here. For anyone else that may be experiencing this and would like to be added to our ticket, please reply with the following info: Make and model of your mobile device: Pandora version: OS version:

TannerPandora · ‎03-12-2021

Hi @nanaBT! Are you getting a log-in error message or any type of error message on your TV when trying to sign in? If so, what does it say?

TannerPandora · ‎03-11-2021

Hi @hihanyusong! Thanks for posting to community. I moved your message from our Feature Request board to our support forum under How Pandora works. Pandora Radio is designed to introduce you to new music through the artists and songs that you already know and love. You can type in your favorite artist or song and music that is similar to your selection will play on your station. For more information on how Pandora works, please check out the accepted solution here. If you'd like to post station(s) or playlist(s) to community, click here for steps. If you'd like to submit music to Pandora for consideration you can find the guidelines and instructions for submitting music here.

TannerPandora · ‎03-09-2021

Hi @2283 Let's try removing your current device association with your DirecTV and go through set-up once more. I've gone ahead and removed your device association on my end. Please be patience has this may not happen instantaneously. Once you're logged out, go ahead and try the steps below. Launch the Pandora application. Select New User. An activation page will appear with a code - leave this code up on the device screen as you continue. From the web, visit www.pandora.com/directv and enter the activation code there. Or, from a mobile device, open the Pandora app and go to Settings, then tap Device Activation and enter the code. Finally, select Continue on the in-home device. Let me know how it goes.

TannerPandora · ‎03-09-2021

Hi @zemog! I moved your post over to an existing thread that sounds similar to your issue: Grace Digital - Unable to activate on Pandora Are you getting the same error message? If so the accepted solution may be helpful. If you continue to have trouble, let me know.

TannerPandora · ‎03-09-2021

Hi @barb6458! I checked your Pandora account and it looks like a Tivo was last associated back in 2014. Let’s try removing the device so we can generate a new activation code. Then have you log back in and try again. Please be patient as this may not happen instantaneously. You can use the steps found here to log back in.

TannerPandora · ‎03-05-2021

Can you delete the Pandora app once more, I know you mentioned this before, but the last association I see on your account is from 2016. Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app. Then re-install Pandora via the App Store on your device. Also, you mentioned you received the following message, "no compatible files found on this device", was this on your phone and does the message appear often? Can you take a screenshot of this message?

TannerPandora · ‎03-05-2021

@Kristi1289 Okay, so you're controlling Pandora through your phone, and not through your car's head unit. What is the Pandora version you are currently on? (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

TannerPandora · ‎03-05-2021

Hi @Kristi1289 Thanks for posting!] Are you playing the Pandora app through your phone or through your car's head unit? If you're playing the Pandora app within Lexus Enform, this was discontinued by Toyota for Toyota Entune and Lexus Enform vehicles in 2018. You can still listen in your Lexus by connecting via AUX cord or standard Bluetooth connection. This allows you to bypass the Enform system and control Pandora from your phone. *Use your mobile device only when conditions allow and as permitted by applicable law.

TannerPandora · ‎03-04-2021

Hi @JTinPd! Editing your shuffle with Premium is available on both iOS and Android devices. For steps on how to edit your shuffle stations on your iOS device, check out the accepted solution here.

TannerPandora · ‎03-04-2021

Hi @Dh21101914! Thanks for posting. I checked your account and it looks like you have your explicit filter on. You'll need to enable explicit content on your account. It's often easier to do this on the web. The content filter will apply to all devices your account is associated with.

TannerPandora · ‎02-26-2021

Hey @Tricks12 thanks for posting. Make sure your mobile device is connected to the same Wi-Fi network as your Chromecast device. To access Chromecast from the Pandora app, go to the Now Playing screen. Then tap on the Chromecast icon to the right of the song title, and your Pandora station should load on your TV screen. You will still control Pandora from your device. Locate and tap this icon again if you want to disconnect Pandora from Chromecast.

TannerPandora · ‎02-26-2021

Hey @ChipStewart thanks for following up with those details. I'm not able to replicate this on my end on my Chrome browser. I'm going to have to pass thing along to our engineering team for further investigation. Can you do me a favor and give me one example of an album or song you've been trying to play?

TannerPandora · ‎02-26-2021

Hi @JloCleThanks for following up. I've reported this to our engineering team so they can take a closer look. Can you please do me a favor and take a picture of the message you see when trying to launch Pandora?

TannerPandora · ‎02-26-2021

Hey @dimarrero @jdready! Can you confirm if this happens when connected via Bluetooth, USB or both? Do you receive any type of messaging, voice or notification? In the meantime, I've made a small change to your account that should help. If you continue to have trouble, you may need to log out and then back in again for the changes to take effect. Hope it helps.

TannerPandora · ‎02-25-2021

Hi @ChipStewart! What is the make and model of the device this is happening on? Does it play at all and then playback stops or there is no sound from the beginning?

TannerPandora · ‎02-25-2021

Hey @Yokko! Thanks for posting your experience. We're aware of this issue and are investigating. I'll make updates in this thread as they are made available to me. In the meantime, would you mind trying the following: Filter your collection by Playlist Scroll through your playlists, until they have all loaded Return to the song you'd like to add to a playlist and try again.

TannerPandora · ‎02-25-2021

Pandora Update 5/4/2021: If you're seeing a PIN requirement for an app on your Samsung Galaxy watch, you may have downloaded the app for Pandora, an in car security company from the UK. Pandora Radio (the streaming service) does not offer a standalone app for the Galaxy watch. We also do not require or generate a Bluetooth pairing PIN. As long as your Samsung smartwatch is connected via Bluetooth, you can launch Pandora from your phone and the controls should appear on your watch. Hi @Regina Sorry for any confusion. There is no activation code required for Bluetooth devices when using Pandora; however, some devices do require a Bluetooth pairing PIN to complete the pairing process. This code is generated by the device itself, and isn’t something that comes from Pandora. If you continue to have difficulties, you’ll want to refer to your owner’s manual or contact the manufacturer’s support team for further assistance.

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