Hi @ike1562! Thanks for posting.  Is your Vizio connected to the internet via WiFi or Ethernet? Does this happen only on the TV or other devices like a computer or mobile device? ... View more

Hi @jarheadalbrecht! Thanks for posting, sorry for any trouble.  I moved your post over to an existing thread that I think is more similar to your experience: Incorrect login error when accepting Family Plan invitation We're aware of this issue and are currently investigating. In the meantime, I've asked someone from our User Support team to follow up with you about your current invitation(s).  Please be on the look for their reply.    ... View more

Hi @Echarles! Thanks for posting to community. 👋🏻 I checked the Pandora account associated with your community profile and it's currently set to our free ad-supported service. It also looks like it hasn't been upgraded previously.  Sounds like you may have another Pandora account under a different email address.  Since email address are not allowed on community, I'll send you a private message to follow up. Please be on the look out for this message. 😃 ... View more

Thanks @buffet_time!  ... View more

Hi @rogers1026! Thanks for posting. Since you need a mobile device to run Pandora in your vehicle, it may not be the Pioneer. I'd like to try some troubleshooting steps for your Galaxy to see if it will help.  From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):* Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Keep in mind that the steps for each Android device is slightly different. You will be asked to log into your account after completing these steps. Let me know if you have trouble signing back in.  ... View more

Hi @Landeon! Thanks for posting.  How is your smartphone connected to your car? (Bluetooth or USB) What is the make and model of your phone? Also, can you tell me the Pandora app version (let me know if you need help finding that)? What is the make, model and year of your vehicle? If you have an aftermarket stereo, what is the make and model of that device? Is your vehicle equipped with Android Auto or Apple CarPlay? ... View more

Hi @larrygogo! What kind of Google device do you have in your kitchen? Is it a Google Nest hub?   Thanks for helping out @ForgeMPH! 👍🏻   ... View more

Hi there! Thanks for posting to community Most home-listening devices get 128kbps - whether the account is free or paid.  For listeners accessing Pandora from a computer, Ad-supported Pandora is 64kbps AAC+, while Pandora Plus and Pandora Premium subscribers have the option of 192kbps. On Android and iOS devices, ad-supported listeners and Pandora Plus subscribers get anywhere from 24kbps to 64kbps in mono or stereo, depending on the phone, carrier, connection type and - in some cases - the user's settings. Only Pandora Premium subscribers can receive 192kbps on their iOS and Android devices. Hope this helps.  ... View more

Thanks for the screenshot @jamesdf2588! I haven't seen this before. It might be related to the connection from your phone to the head unit. Let me see investigate this a little more.       ... View more

Hi @cmac1156! Thanks for posting. I haven't heard of this happening before. I'd like to start with some basics. First, I’ve enabled a trace on your account to help us better understand what’s happening. Second, I'd like you to perform the following troubleshooting steps on your phone.  From your Android Settings, please clear the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):* Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Keep in mind that the steps for each Android device is slightly different.  You will be asked to log into your account after completing these steps. When you've logged back in, reconnect to Android Auto. Let me know how it goes.      ... View more

Mine is 'Mariah Carey Radio' 😉 ... View more

@buffet_time I'm going to create a ticket so we can take a closer look. I’ve enabled a trace on your account, can you please replicate this issue and let me know the time and date.  Also, can you send over a bit more info about your phone? Model: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: Open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Thanks! ... View more

Hi @BMeek! Thanks for the update on the meta data. Interesting that it doesn't come through, wondering if there is something gong on with the connection.  I've updated our ticket with this new information. Thanks again for your understanding and patience. 🙂 ... View more

@buffet_time Are you connected via bluetooth or USB? ... View more

Hi @Brian71583! Thanks for posting.  Could you tell me more about both your devices? iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) On CarPlay, you'll be able to view up to 100 playlists, and within those playlist up to 100 tracks. Something to keep in my mind, if you're viewing your playlists in the 'Recent' tab, you won't be able to view tracks, however, you can view tracks within playlists from the 'My Collection' tab. If you continue to have trouble, can you share a picture of what you're seeing?  Thanks! ... View more

Hi @buffet_time! Thanks for posting.  Can you clarify, when you're using Google Maps, are their audio directions given? Does this only happen when Google maps is being used? ... View more