Hi @Sarah607389 thanks for posting on community!
I've moved your message to an existing thread on how to upgrade your subscription to help keep things organized.
I checked your account and it looks like you're upgraded through Google Play currently. Joining or upgrading to a Pandora Premium Family subscription is currently not possible through third-party vendors (e.g., iTunes or Google Play). If you're interested in subscribing to Pandora Premium Family, you'll need to cancel your current subscription through Google Play and wait for it to expire.
Don't worry though, you won't lose your playlists. Your collection and playback history will be stored in our servers for when you return to Pandora Premium. Once you begin to hear ads on your account again, you can sign up for Pandora Premium Family from a computer, not a mobile device. When you're ready, you can upgrade here: https://www.pandora.com/upgrade
Please note that you must be at least 21 years of age to purchase a Pandora Premium Family subscription as the master account holder.
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How to manage your Trial:
To help cancel the trial you accidentally upgraded, I would recommend visiting @AdamPandora post for help managing your subscription. You can find it by clicking here. Please be sure to confirm the method you upgraded with and select the appropriate steps.
If you continue to have trouble, feel free to let us know. 👍🏻🎧
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