Autumn and Winter are my favorite seasons! ❄️🍂 When the weather gets cooler I like sitting out by the fire pit with a warm drink and friends chatting into the night. ... View more

Sorry to hear that, @Marcelosz. I was hoping for a better turn out.  Unfortunately, I have a limited view on my end when it comes to troubleshooting Denon devices. Denon uses a partner API to bring Pandora to their devices, which means the app and functionality are built and managed on their side. Often, some basic troubleshooting can help improve issues, but in this case, it hasn't helped to resolve - sorry about that.  That said, I have gone ahead and passed your experience along to our engineering team so they can take a closer look. Appreciate your reaching out on community and thanks for your patience in the meantime.    ... View more

Hi @SuzieQ1  Welcome to community! Could you tell me more about your experience like the make and model of the device you're using? If you could share a picture or a screenshot of what you're seeing, that would be incredibly helpful. You can attach a picture or screenshot directly here, however this is best done on a mobile or web browser. You won't be able to include pictures through email.  Thanks for the additional help. ... View more

Hi @ivystreet  Welcome to community! Sorry to hear that playback is stopping on your Mac Desktop App. Since you're having trouble on a computer versus an in-home device, I've created a new post for you in our Desktop Board.  Before reaching out, have you tried any troubleshooting steps? If yes, can you let me know what you tried. Also, which version are you on? Open the desktop app, select the Pandora tab from the menu bar at the top left corner, and then About Pandora. A notification box should open with the version.  Thanks for the help!   ... View more

No problem, @Marcelosz! Always worth a shot. Have you been able to sign back in? ... View more

Thanks for the follow up, @Tdwimsatt. Since it's happening with Shuffle I'll need to take a closer look at your stations included in Shuffle. Let me do a bit of investigating and I'll follow up with you soon. Update: Hi @Tdwimsatt  So I had a chance to review the stations in your shuffle selection. I'm not seeing anything off hand that would cause this error message. I've enabled a trace on your account to help me possibly narrow down what may be happening.  The next time you get a message, can you let me know the date and time (include timezone) and the song that was playing when you go the message. You get this error immediately when you try to listen and does this mostly happen on your Android? Thanks for the help! ... View more

Hi @Marcelosz  All done! This removal may not happen immediately, so I would give it a little time. While we're at it, I would power cycle your Denon too. Unplug it for at least 5 minutes, then plug it back in, sign back in and let me know if playback is still stopping. I've updated my notes to our engineering team with these steps taken to rule a few things out.  Thanks! ... View more

Hi @Tdwimsatt  What is the name of the station you were listening to? ... View more

Hi @Marcelosz  Thanks for the reply. I have passed this along to our engineering team. I'm not sure I can offer anything that would help improve your experience. Having said that, I would like to remove the connection between your Pandora account and Denon from my end to see if a fresh new connection would make a difference.  If you're okay to proceed, let me know and I'll get started. Thanks! ... View more

Hi @Babaloo  Thanks for writing back.  I"ll be honest, I'm not sure exactly what may be happening. The experience you mention doesn't sound familiar to me.  I suggest we start with some basic troubleshooting and go down the list to see if it will help. At the very least we can rule out a few things during this process. To begin, you mentioned this happening on your Samsung TV. First, please try logging out of the Pandora app - if this option is available for your TV model. If it's not, please let me know, and I can remove the connection between your Pandora account and Samsung TV. This will force a log out and you'll need to log back.  Let me know how it goes.  ... View more

Hi all! If you love Autumn, and you love playlists, we're putting together a special Community Autumn Country Playlist.   Join us in building timeless autumn country playlist on Pandora Community! Submit your favorite songs, from old classics to today’s hits, and help create something that listeners will enjoy for years to come. Be sure to visit the thread Community Autumn Country Playlist to submit your tracks!   Submit your songs before October 22, 2025 and receive our exclusive Autumn Country Badge!     ... View more

Hi all! If you love Autumn, and you love playlists, we're putting together a special Community Autumn Country Playlist. Join us in building timeless autumn country playlist on Pandora Community! Submit your favorite songs, from old classics to today’s hits, and help create something that listeners will enjoy for years to come. Be sure to visit the thread Community Autumn Country Playlist to submit your tracks!   Submit your songs before October 22, 2025 and receive our exclusive Autumn Country Badge!       ... View more

It's my favorite season too, @bethsymon! 🍂 ... View more

Hi @mgstauff  Thanks for stopping by the Ideas space and sharing your experience! We’re always looking for ways to improve the Pandora app, and feedback like this is super helpful. We really appreciate you taking the time to let us know what would make things better for you. The status of your post has been updated to Open Ideas.  Hope to see you around community more! ... View more

Hi @Marcelosz  Welcome to community! Sorry to hear playback is stopping when listening with your Denon. Could you tell me a little more about your experience?  Have you noticed if this happens with a specific station or all stations? If a specific station, could you tell me the name of the station. Does this happen before or after an advertisement? When did you notice that playback starting happening? With the last week or month? Thanks for your help! ... View more

Hi @BotheGoodBarber  Welcome to community! Sorry to hear you're having trouble with your Amazon Echo. Sounds like you've gone through some troubleshooting already. I'm happy to pass along your experience to our engineering team. Could you tell me a little more about what is happening? Does Alexa acknowledge the request, but then nothing plays? Or, does it not respond at all? Does it play, but plays the wrong song? Please include the exact voice command that you're using and if Pandora is selected as your primary music service? Thanks for the help! ... View more

Hi @Babaloo  Welcome to community! Happy to help but could you tell me more about what you're seeing? Are you being offered an upgrade through your device? If so, could you take a picture of what you're seeing to share with me here? You can include pictures through a web or mobile browser, but you won't be able to include them through email.  Alternatively, if you're upgraded to a paid subscription and need help managing your subscription, let me know.  Thanks! ... View more

Hi @MusicFan0685  Welcome to Pandora Community! Your Pandora account was created on 03/29/2008. That’s 17 years of music with us. Amazing! ... View more