Happy Holidays to all!   ... View more

Hi @TFV! Thanks for posting.  I moved your message over to an existing thread to help keep things tidy. Other users have said that this has been resolved by removing the Yamaha device association from your Pandora account and running through the set-up again.  I've gone ahead and done this on my end. When it takes affect, you'll be automatically logged out. I've included your info on your engineering ticket for this as we continue to investigate.  If you continue to have trouble, please let me know. Thanks! ... View more

Hi @Diamondrjones! Thanks for posting.  Can you tell me a little more about your experience? Does the option to AirPlay appear on the Pandora app? Are you able to connect, but it won't play, or are you not able to connect at all? Can you tell me a little more about your devices? For your iPhone: Model of your iPhone Pandora Version iOS version For your Roku: Model of your Roku OS version In the meantime, I've enabled a trace on your account to help me investigate. Please try uninstalling and reinstalling the Pandora app (not to worry, we'll keep track of your profile and collection for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app. Then re-install Pandora via the App Store on your device. *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. ... View more

Hi @GMaverick! Happy Thursday! I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have. Please be patient as this may not happen instantaneously. I would recommend changing your password to something new and not easily guessed. Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access. Next check the Inbox associated with that email address in order to continue through the password reset process. If you don't see the message in your Inbox, please check your Spam or Junk folder. ... View more

Hi @YamahaMCuser! Sorry to hear that! 😣 I've gone ahead and removed the association with your account. When this takes affect you'll be automatically logged out.  If you continue to have trouble, let me know.  Unfortunately, we have been unable to replicate this on our end in order to resolve. As a result, I have no ETA on when this might be fixed. Sorry for the continued inconvenience.  ... View more

Hi @Danigis! Happy Wednesday! I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously. I would recommend updating your password to something new and not easily guessed. Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access. Next check the Inbox associated with that email address in order to continue through the password reset process. If you don't see the message in your Inbox, please check your Spam or Junk folder.     ... View more

Hi @Rick41! Thanks for posting.  This feature should be available on your Cox device. Is the button missing completely or is it greyed out for specific tracks? Since ad-supported Pandora and Pandora Plus are bound by our existing license to stream some of our tracks in a radio format, a replay option may not always be available. These types of tracks will either have the replay button grayed out, or you will receive a message saying, "Sorry, this track cannot be replayed" upon attempting to replay the song. Can you take a picture of what you're seeing on your TV to share with me? You can post it here in this thread.  Thanks! ... View more

Hi @R1DDLE! It's very odd that it only occurs when connecting to your vehicle. Do you connect to your Golf only by BT or do you use Android Auto via BT? Does the same occur if connected with USB? Sounds like you've already done some troubleshooting so I've gone ahead and passed the information you provided along to our engineering team for further investigation.  Thanks for being part of community!  ... View more

Hi @ecarbone2051! Thanks for posting your experience.  I merged you post into an existing thread. Other listeners have said that removing the Yamaha device association with your Pandora account has helped.  While you won't be able to do this on your end, I'm happy to remove the association. I've gone ahead and done this. When this takes affect, you'll automatically be logged out.  Run through the set-up once again and try Pandora. If you're still have trouble, let me know.  ... View more

Hi @Stuman33! Thanks for posting your information. I'll send you a private message here on community. You may receive an email notification about this message but please reply to the PM through community. You should see an envelope icon in the upper right of your screen. Thanks! ... View more

Hi @Sadie61!  I checked the second email you provided and see that it is upgraded to Pandora Plus through Apple, billed at $4.99 a month.  However, I double checked the account associated with your community profile and see that it now says you're upgraded to Pandora Plus through Apple, billed at $4.99 a month.  There may have been a communication error between the Apple billing system and our system. It looks like this error has been resolved.  If you're still hearing commercials on your Sonos device, I would sign out and back in again with your account information.  ... View more

Hi @Gyelloboi! Thanks for posting.  I don't see a Tivo associated with your Pandora account. Is it possible that you have another Pandora account under a different email address? If this isn't happening with a Tivo, can you let me know the make and model of the device this is happening with? ... View more

Thanks for the follow up, @GeneLowy. I don't believe removing the device association with your Pandora account would help in this situation.  I've collected some information from your account and passed this along to our engineering team for further investigation.  Thanks for letting us know.  ... View more

Hi @strangendssDSSm! Happy Monday. Thanks for trying. I've updated the ticket and our engineering team with your information so that they can further investigate.  Thanks for your patience in the meantime!  ... View more

Hi @Sadie61! Thanks for posting. I checked the Pandora account associated with your community profile and see that this account is not currently upgraded but instead set to the free ad-supported version of Pandora. Additionally, this account was last upgraded in 2020 to Pandora Plus via Apple. If you've recently upgraded, can you let me know the if you upgraded directly with Pandora or a 3rd party vendor such as Apple or Google Play? Or is it possible you have another Pandora account under a different email address? Oops! Looks like @AlyssaPandora escalated your case to our User Support team via email. If you have any questions, please be sure to reply directly to the email.  If you don't see any email from the support team, please check any spam or junk folders.  ... View more

Hi @Kpbhat2005! Looks like you reached out to our User Support team and they were able to help you out via email. Hi @81arctic! Sorry to hear this is happening. I've gone ahead and removed the Yamaha device association with your Pandora account. When this takes affect, you'll automatically be logged out. After you've been logged out, run through the set-up process once more and let me know if you're still having trouble.  ... View more

Hi @GeneLowy 👋 What is the station name that you're having trouble with?   ... View more

Hi @Angelicmejia!  I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously. Happy Monday! ... View more

Thanks for the model number, @strangendssDSSm. I've gone ahead and removed the device association with your Pandora account. When this takes affect, you'll automatically be logged out. This may not happen immediately.  After you're automatically logged out, go through the set-up process once again and then try Pandora. Let me know if you're still having the same problem.  ... View more

Hi @ramble16! Thanks for posting. Sorry to hear that.  I've removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have. Please be patient as this may not happen instantaneously. Let me know if you continue to have trouble.  ... View more