Hi @J20wallace  Happy Friday! I'd still like to gather the IP from your current experience to do some testing. With this information, I can troubleshoot from my end behind the scenes. I sent over a link and some steps in a private message. Let me know if you're up for it! If you'd rather not share this information, I completely understand. I'm happy to pass along your device details and experience to our engineering team for further review. ... View more

Thanks for the follow up, @carriecpht. Great, sounds like you're referencing PandoraLink in your Mazda. Make sure that the Pandora app is installed on your mobile device. Then you can connect phone to your Mazda with a USB cord. You should see an Accessory Screen appear on your phone that let's you know that you're connected to your car.  Once connected you can use your car's controls to select PandoraLink and your station list should appear. Let me know if you continue to have trouble. ... View more

Hi @THUNDER2  Welcome to community! Thanks for posting your experience. Since the Pandora app on your TV lives on the TV itself, I would try the following steps to to clear cache and data to see if it will help.  The steps may be slightly different depending on your model. If you find that these steps don't quite fit, I would refer to the user's manual for specific steps. On the supplied remote control, press the HOME button. Select the Settings Gear icon  ⚙️ Follow the steps according to your TV menu: Select Apps → See all apps → Show system apps. Select Apps. Under System apps, select Pandora. Select Clear cache, then select Ok. If the issue still occurs, move on to the next step. Select Clear data, then select Ok. If displayed, select CLEAR ALL DATA, and then Ok ... View more

I'm currently in Walnut Creek, California. It's sunny 75 degrees, but a little humid. The theme for this town is 'A Thousand Miles' by Vanessa Carlton.             ... View more

Hi @J20wallace  I'd like to get the IP address when you connect in your car. I'll send over a private message here on community with a link to help with that. You should see an envelop appear in the upper right side of the community next to your profile icon. Thanks! ... View more

Hi @Married35  If you're receiving the message we can take some steps to help. It would mean removing all the devices associated with your account. You'll need to sign back into any current devices you have. Also, we recommend changing your password to something new. If you'd like to proceed, let me know and I'll remove the devices. Thanks! ... View more

Hi @carriecpht  Welcome to community! To clarify is the Pandora app you're seeing within the media apps found on your Mazda head unit or through Android Auto. All Pandora automotive implementations require you to use a compatible mobile phone with an active internet connection in order to stream music in the car. If you're connected to your car with your phone and running into trouble can you let me know if you see an error message or if there is a connection issue. Thanks for the help!   ... View more

Hi @J20wallace  Welcome to community! When you connect to CarPlay, is this with wireless Carplay or USB cord? ... View more

This is a tough one because it really depends on my mood—but I definitely have a few go-to albums I never get tired of:   Butterfly by Mariah Carey             21 by Adele             Never Say Never by Brandy                 ... View more

Hi @katbiz630  Welcome to community! Sorry to hear you're having trouble listening. To clarify, is the Pandora app located on the Xumo box or is it directly on your Samsung TV? If it's found on your Samsung TV I may have a few additional troubleshooting steps that may help. Additionally, I checked your Pandora account associated with your community profile, and it looks like you made a new account recently. Was this to test to see if the problem was associated with your account. Thanks for the additional help!   ... View more

Hi @Fire_Foxx  Welcome to community! Looking at your Pandora account, it sounds like this may be happening on a computer versus and Android device. Could you confirm the make and model of the device you're using when this happens. Also, since you're a free account, are you trying to listen to a specific song or are you listening to a station and playback seems to freeze or buffer? ... View more

Agreed! Great song   ... View more

Hi @Jmyers  Welcome to Pandora! Do you mean when you receive an app notification with sound, the playback stops and doesn't resume? Could you let me know the make and model of your Android? In the meantime, I would confirm that any battery optimization settings for Pandora have been disabled. Depending on the phone you have, these steps can be slightly different. If you find that the below steps don't fit your phone, I recommend checking the owner's manual for specific steps for your make and model. Please try the following steps: Open your device Settings and then Apps Scroll to find Pandora or use Search in the upper right hand corner Select Battery Next select Unrestricted ... View more

Agreed, @MPeter3628!  Unfortunately, I have limited insight into Yamaha devices on my end. Since a factory reset appears to be unsuccessful, I don't have any other troubleshooting suggestions at this time. I'd reach out to Yamaha support for any other steps they may have. ... View more

Hi @ComputerBlue  I checked on the artist and album. Looks like the album is a new release. I've let the folks from our curation team know so they can further review. The review may take some time, so we appreciate your patience. Please try again in a week or two. If you're still running into trouble after that, let us know. ... View more

Hi @MPeter3628 Checking in to see if you've had any luck, or the same trouble. Did Yamaha support have another steps that may have helpful? ... View more

After a factory reset is super odd, @MPeter3628. That was going to be my next suggestion.  Sometimes order can matter, maybe try the factory reset first, then power cycle after - if you haven't already done that the first go around.   ... View more

Hi @MPeter3628  I checked the other account, and there were no devices associated with it. Do you use this account primarily on web? ... View more