Hi, @ralphdreher. 👋 Just a quick note that I removed the email addresses from your post to keep your personal information safe. For future reference, there's no need to post account details publicly, since moderators have access to the email address linked to your Pandora account. 📌 Updating your email address for your Pandora account You can update your account information from either a computer or a mobile device. To update your email address from a mobile device: Sign into your Pandora app, and click on Profile. Click on the Settings gear in the top right corner, and select Account. Tap Save to update your information when you are finished making changes. To update your email address from our website: Sign into your account, then click the icon (initial or picture) in the upper right corner. Click on Settings > Account. Tap Save to update your information when you are finished making changes. In the meantime, I've created a private email case for you with our Pandora Care team. Someone will be in touch with you via email (your new Gmail address) soon. Please keep an eye out on your spam/junk folder to make sure it doesn't end up there. 📬 Thanks for your patience during this process. 🎧 ... View more

Hey, @itgroup. 👋 Thanks for being part of the Pandora Community! Your receipt has now been sent to the email address associated with your Pandora account. If it hasn't arrived yet, be sure to check your spam, junk, or promotions folder just in case. Hope that helps, and feel free to reach out with any other questions. 🎧 ... View more

Hi there, @ramavel0710. 👋 Thanks for reaching out! For your privacy and security, I removed the email addresses from your post. As a reminder, there's no need to share personal information publicly on the community, as moderators can access the email address associated with your Pandora account. If we ever need additional account details, we can help through a private support channel like email. Our support team is happy to help here: How to contact customer service? I've also sent your annual Pandora Premium Family receipt to the email address on file. If you don't see it in your inbox, please take a quick look in your spam or junk folder. Let us know if there's anything else we can help with. 🎧   ... View more

Hi there, @mrsnoteworthy. 👋 I'm sorry for the trouble. It looks like there was a syncing issue between Apple and Pandora that temporarily affected your subscription status. I've confirmed that the error has been corrected, and your Premium subscription is now active on your Pandora account. Let me know if you're able to experience Premium after the change. You may need to restart the app or refresh your web browser. 🎧 ... View more