@jlchenoweth I took a look on my end, and it doesn't appear your wife's family plan invitation has been accepted yet, which would explain why ads still play on her account. This being said, it also sounds like she may have multiple accounts set up with Pandora if her original stations are missing from her collection. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@jlchenoweth I took a look on my end, and it doesn't appear your wife's family plan invitation has been accepted yet, which would explain why ads still play on her account. This being said, it also sounds like she may have multiple accounts set up with Pandora if her original stations are missing from her collection. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

Hi @jrblock89  Welcome to community! You're correct. Since each stream from a single account is personalized, you won't be able to listen to that same account on multiple devices at the same time. If you have an in-home device that is used by multiple listeners, I would recommend creating another account specifically for that device for those times that you would like to have multiple people listening. ... View more

Hi @DJRobinson79, welcome to Community! I moved your post over to this existing thread: Switch to Premium Family while on Google sub It looks like you're currently upgraded through Google. Upgrading to a Pandora Premium Family subscription is currently not possible through Google Play or any other third party vendor. If you want to get the Premium Family subscription, you'll need to cancel your current subscription through Google Play and wait for it to expire. When you begin to hear ads on your account again, you can sign up for Premium Family directly through the Pandora website. You must be at least 21 years of age to purchase a Premium Family subscription as the primary account holder. I hope this helps. ... View more