Hi @Galgo , thanks for posting! Can you tell me if these two songs are the only ones that have been affected? Is this happening on any other station?  Were you able to give the song a Thumbs-down? If not, then please give a Thumbs-down to any explicit songs that might play. Let me know if you notice this is also happening on your browser. ... View more

Hi @Jc2710, thanks for posting! I have recovered  your Thumbs Up Playlist for you, and you should see it in your collection soon. Keep in mind that you might have to restart your web browser or mobile app to see the changes. Hope this helps! Feel free to let me know if you have any other questions. ... View more

Hi @txlthrboy, sorry for the trouble. Can you tell me more please? Have you grouped or ungrouped speakers during playback? Let's try some troubleshooting steps to see if they help. First, confirm that your mobile device is connected to the same Wi-Fi network as your Sonos. Next, check for any updates to the Sonos and Pandora apps. To check for any necessary updates, visit the app store on your device. Once any necessary updates are complete, restart your Sonos device and try Pandora again. Let me know how it goes! ... View more

Hi @recovergirl, thanks for posting. You should be able to listen a song on loop using the replay feature. To use the replay feature, tap the replay button (circle with back arrow) on the left end of the player controls. As a Pandora Plus listener, replays are included with your subscription. You can play back any songs with an active replay icon whenever you like. Keep in mind that you may encounter some songs that aren't replay-eligible. When this happens, you should see a message letting you know the reason why, although this limitation is typically a result of a content licensing restriction. Hope this helps! ... View more

Hi @Claugustus, thanks for posting ! Your account was created on 4/18/2014! Thanks for being with us for almost 12 years! If you'd like, you can find that information at the top of your community profile, here. Now, if you'd prefer to see this information on your Pandora app or profile you may want to add a suggestion on our Idea space or browse some of the ideas to see if there's a similar one and upvote it with a ❤️. I hope this helps! ... View more

Hi @Alxyoung , thanks for posting. I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to, please try the troubleshooting steps for your browser: Web Troubleshooting: Chrome Web Troubleshooting: Edge Web Troubleshooting: Firefox Let me know how it goes! ... View more

Hi @ph06 , thanks for posting! Sorry for the trouble! Is it possible that this might be occurring because there is not enough storage on your device? Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit. If it doesn't appear to be storage related, I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded. If the icon is not highlighted, try downloading the content again and keep the app in the foreground while the offline music downloads. Keep in mind that stations and large playlists take a longer time to download. Lastly, if you are having trouble downloading stations, try downloading a single track for offline listening to see if that works. I hope this helps. Let me know how it goes. ... View more

Hi @milkman76 , We checked your devices but the last HEOS device that was linked was linked on 2023, so we removed these HEOS devices from our end to make sure they are fully unlinked and so you can try to link them again. Please let me know how it goes. ... View more

Hi @noway7454 , thanks for your feedback about this. If possible, can you please take a picture of exactly what you see and share it here? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) ... View more

Hi @milkman76 , thanks for posting. Sorry for the continued trouble. To help, I've removed the device association from your account. This will automatically sign you out once this change takes effect. Please be patient as this may not happen instantaneously. Next, click here to select steps specific to your device in order to set up Pandora once more. If you do not see your device listed, click here for general activation steps. Let me know if this helps. ... View more

Thanks for providing that info @Cmbbizdev . I've passed this along to the appropriate parties for further investigation.  Please keep an eye on this thread as any update about this will be posted here. Thanks for your patience in the meantime! ______ @keel , thanks for providing the info you also sent through email here.  The agent that was working with you there has already passed your information.  Please note that you can follow this thread for any update or if you'd like yo can reply to the last email you received. See you around. ... View more

Sorry for the confusion @ADSBlue , I have corrected the steps from the previous comment so please try them out and let me know how it goes. ... View more

Thanks for providing that info. I've passed this along to the appropriate parties for further investigation.  Thanks for your patience in the meantime! ... View more

Hi @ADSBlue , welcome to the Community! I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to attempt the steps described below: First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again. If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app. Then re-install Pandora via the App Store on your device. *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. Once you have done this please try listening again and if you are still seeing the same errors I will need you to share with us a screenshot of what you see. (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) ... View more

Sorry to hear these steps didn't help @ca11 . Could you explain what's happening in more detail? When this issue occurs:  Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening? Are you listening to a station, album, playlist, or podcast?  Are you connected to Wi-Fi or cellular data? If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off? Are you using a Bluetooth connection? Additionally, please provide both your iOS and Pandora app versions: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Thanks for your help! ... View more

Hi @Jecababytaz3 ,  Are you seeing an error when you try to download it? Or what's happening? Let me know! ... View more

Hi @Cmbbizdev , Sorry to hear the troubleshooting steps didn't help. Could you tell me more about your Roku device? What is the model? What is the serial number? (Settings > System > About) What Roku software version is your device using? (Settings > System > About) What Pandora channel version are you on? (Highlight the Pandora channel icon and select the * key.) Let me know what you find or if you have any trouble with these instructions. ... View more

Hi @JillyR , thanks for posting. Can you tell me more about this? Do you see an error message when this happens? Is it always the same songs? Does it happens on any other devices or web browsers? In the meantime, can you please try opening Pandora in an Incognito Window. If it works there, the issue may be caused by a browser setting or extension. Then we can try to troubleshoot Pandora on Chrome: Update Chrome to the latest version. Allow pop-ups for Pandora under Settings > Privacy & Security > Site Settings. Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. You can also try checking other extensions just to make sure is not that. ... View more

Thanks for posting, @bobbuilder666 ! Sorry for the trouble. Unfortunately, we no longer support that version of Windows, you would need to get Windows 10 or 11 at least. It also seems like you are running an outdated version of Chrome, so Pandora can runs smoothly you would need to get the latest Version of Chrome, which is the 145.0.7620.3 version. You can get Chrome's latest version here. ... View more