Hi @TCCornwell808
Welcome to Community! Thanks for posting, and I’m sorry to hear about the impact from the hurricane. I hope you and your community are doing well as things recover.
I took a look at your Pandora account and can confirm that you’re currently upgraded to Pandora Premium, which does include offline listening. Since you’re not seeing the offline options you previously used, I’d like to get a better idea of what you’re seeing on your device.
Could you please let me know:
The make and model of your mobile device
The operating system version
The Pandora app version
What happens when you try to access your offline content, or whether the Offline Mode option appears to be missing entirely
Please also share a screenshot of what you see in the Pandora app where you would normally access Offline Mode. You can attach a screenshot directly here on Community when replying from a web or mobile browser. You won't be able to include screenshots/picture though email.
Thanks for the help!
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