@PhantomWatson Thank you for noticing and sharing this with us. I've made our team aware and they're actively working to resolve it ASAP. I will give you all an update here when I hear one from the team. Thanks for your patience in the meantime! ... View more

@CWBillow I moved your post over to this existing thread: Switch to Premium Family while on Google sub Check out the accepted solution for more information around switching from an individual Premium subscription through Google Play to a Premium Family subscription directly through Pandora. In the meantime, I have also created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. ... View more

@javamooney Removing these stations from your collection completely isn't actually necessary. You'll just need to un-check them from your shuffle selections. I took a look again, and see that some of your holiday stations are still selected - here is one for example: I recommend taking a look through your shuffle selections once more, and only selecting the ones that you want to include. If the station has the blue shuffle icon highlighted, that means it will be included in your shuffle mix. Hope this helps! ... View more

@sevi006 Thanks for following up. I've sent this over to our engineers. This information is really valuable, and helps us determine what might be happening. I know this has been a frustrating issue, and I can assure you we are working on a resolution. We really appreciate your patience in the meantime! ... View more

@robertr1960 Unfortunately, we don't have access to the verification system used by SheerID. You'll need to contact SheerID (our verification vendor) for further assistance. You can reach them at customerservice@sheerid.com. Hope this helps! ... View more

@sevi006 Thanks for sending that over. I would like to report this issue to our engineers. Could you tell me more about your device? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this! ... View more

Sounds good, @sevi006. I'll keep an eye out for any follow-up messages coming from you. ... View more

@Coachrpfeifer I moved your post over to this existing thread: How to Set Explicit Filter on Desktop Check out the accepted solution to this thread for instructions on how you can prevent explicit content from playing on your stations. For instructions on how to enable this filter from a mobile device, check out this thread here. Hope this helps! ... View more

@MarkT82 It looks like your original account is registered under a different email address. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@coltonmagan I moved your post over to the iOS space. Is it possible that this might be occurring because there is not enough storage on your device? Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit. If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. To do that from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device. Toggle Offline Mode on again, to reset the download process. Keep the Pandora app in the foreground of your device while your offline stations re-download. If you continue to have trouble, please send over a screenshot showing the status of the downloads: Tap the Profile tab and then the Settings gear in the top right corner. Next select Offline. You should now be able to view a progress bar indicating the current download status. Take a screenshot of what you see here and attach it to your direct reply to this email. Let me know how it goes. ... View more

@turnerbsam I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@gsusis1 I am going to have our support team reach back out to you privately via email to help look into this further. Please keep an eye out for their message. 📬 ... View more

@Aerotactics Our billing team is currently looking into an issue with payments through PayPal not processing. Please try upgrading using a credit card rather than with PayPal and let me know if you continue to run into issues. ... View more

@sevi006 Can you please send me a screenshot of what you are seeing the next time you are prompted to upgrade to Pandora Plus? Thanks for working with me on this. 🤝 ... View more